Medical Assistant/Patient Service Specialist

RHC Group Management LLC • Glendale, AZ

5h • Onsite

About The Position

The Medical Assistant/Patient Service Specialist plays a critical role in ensuring the smooth operation of healthcare facilities by providing both clinical and administrative support. This position is responsible for assisting healthcare providers with patient care, managing patient flow, and delivering exceptional customer service to patients and their families. The role requires a balance of clinical skills, such as taking vital signs and preparing patients for examinations, alongside administrative duties like scheduling appointments and managing patient records. The ultimate goal is to enhance patient experience and support healthcare teams in delivering efficient, high-quality care. This position serves as a vital link between patients and medical staff, ensuring communication is clear and processes are seamless.

Requirements

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program or equivalent clinical training.
• Basic knowledge of medical terminology and clinical procedures.
• Proficiency in using electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.

Nice To Haves

• Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred but not mandatory.
• Previous experience working in a healthcare setting as a Medical Assistant or Patient Service Specialist.
• Certification in CPR and First Aid.
• Familiarity with medical billing and coding practices.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Experience with insurance verification and claims processing.

Responsibilities

• Greet and check in patients, verifying personal and insurance information accurately.
• Prepare patients for examinations by taking vital signs, recording medical histories, and assisting with clinical procedures as directed by healthcare providers.
• Schedule patient appointments, manage calendars, and coordinate referrals and follow-ups.
• Maintain and update electronic health records (EHR) with patient information, ensuring confidentiality and compliance with healthcare regulations.
• Answer patient inquiries via phone or in person, providing information about services, procedures, and billing.
• Assist with billing and coding processes, including collecting co-pays and processing insurance claims.
• Ensure examination rooms are clean, stocked, and ready for patient use.
• Collaborate with healthcare providers and administrative staff to optimize patient flow and clinic efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees