Medical Assistant / Patient Service Representative
About The Position
HealthFirst Family Care Center is looking for a Patient Service Representative / Medical Assistant to join their team in a unique dual role that combines clinical and administrative responsibilities. This position will primarily work as a Medical Assistant when supporting a part-time provider during scheduled patient care days. When the provider is not in the office, the individual will shift gears and support the Patient Services team with front desk and administrative responsibilities. The role is ideal for someone who likes variety, works well as part of a team, and can move comfortably between the clinical and administrative sides of a busy health center. This is not a traditional MA or front-desk position, but rather for someone who enjoys both sides of healthcare and has the agility to move between them. When the provider needs support, the individual acts as their MA, and when the provider does not need support, they contribute to keeping the rest of the health center running smoothly.
Requirements
- Certified or Registered Medical Assistant
- Current BLS certification
- High school diploma or equivalent
- Certified Medical Assistant
- Current Basic Life Support certification
Nice To Haves
- Comfortable with both patient care and customer service
- Can change gears without losing your cool when priorities shift
- Organized, accurate, and comfortable juggling competing demands
- Communicate well with patients, providers, and coworkers
- Enjoy variety and don't necessarily want to do the exact same thing every day
- See “that's not my job” as pretty much the opposite of how a good team works
Responsibilities
- Room patients, obtain vitals and histories, and prepare patients for their visits
- Assist the provider with examinations, procedures, screenings, and other clinical needs
- Perform clinical functions such as phlebotomy, injections, point-of-care testing, EKGs, and other duties within scope
- Document accurately in the electronic medical record
- Welcome and check patients in and out
- Answer phones and route patient messages appropriately
- Schedule and coordinate appointments
- Verify patient demographic, insurance, and registration information
- Assist patients with questions and routine requests
- Help keep patient flow moving smoothly throughout the health center
- Shift between clinical and administrative responsibilities as provider schedules and operational needs change
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
