Medical Assistant & Patient Service Representative - IV Therapy

Advocate Health and Hospitals Corporation•Chicago, IL

21h•Hybrid

About The Position

This full-time position at Advocate Illinois Masonic Medical Center's IV Therapy department focuses heavily on administrative tasks, making it ideal for a Medical Assistant who enjoys administrative work but is also willing to provide patient care as needed. The role involves significant responsibilities in scheduling, patient registration, financial verification, and general patient care, all while adhering to Advocate Health Care standards and Revenue Cycle guidelines. Occasional travel to sister locations may be required.

Requirements

Completion of an accredited Medical Assistant Program
2+ years of experience as a Medical Assistant
2-3 years of customer service experience in a high volume, multiple task, high stress environment
Experience handling difficult callers, customers, and patients
Basic knowledge of managed care and commercial insurance
Basic knowledge of medical terminology and billing and coding practices
Excellent communication and customer service skills
Excellent ability to establish and maintain effective personal relationships
Comprehensive ability to conceptualize and follow office policies and procedures
Ability to handle stressful situations
Able to function in a high-volume, multiple task environment producing quality work
Able to work independently and problem solve
Strong interpersonal and telephone communication skills
Solid PC skills
Working knowledge of automated appointment scheduling
Current CPR Certification
Ability to lift up to 35 pounds without assistance (for patient lifts of over 35 pounds, or when patient is unable to assist, patient handling equipment is expected to be used with at least one other associate)

Nice To Haves

Experience doing Prior Authorizations
Bilingual in Spanish

Responsibilities

Answering incoming telephone calls and directing them appropriately.
Scheduling appointments, including walk-ins, following departmental policies and Revenue Cycle guidelines.
Verifying patient information, insurance eligibility, co-payments, deductibles, and outstanding balances.
Registering patients, collecting payments, and preparing medical charts.
Performing initial patient work-ups, including taking vital signs.
Assisting physicians with patient examinations and treatments when needed.
Managing patient medical records, including filing and purging old files.
Ordering supplies, stocking inventory, and maintaining cleanliness of exam rooms.
Confirming patient appointments daily and rescheduling as needed.
Ensuring patient confidentiality at all times.
Sorting and distributing mail and mailing correspondence.
Creating new patient packets and charts.
Attending and completing all mandatory in-services and required training.