Medical Assistant & Patient Service Representative - IV Therapy

American Addiction Centers • Chicago, IL

3d • $22 - $33 • Hybrid

About The Position

This full-time position is responsible for both administrative and patient care tasks within the IV Therapy department at Advocate Illinois Masonic Medical Center. The role heavily focuses on administrative duties, including scheduling, registration, and financial verification, with the willingness to step in for patient care as needed. The ideal candidate enjoys administrative tasks and possesses excellent customer service and communication skills.

Requirements

• Completion of an accredited Medical Assistant Program
• 2+ years experience as a Medical Assistant
• 2-3 years of customer service experience in a high volume, multiple task, high stress environment.
• Experience handling difficult callers, customers and patients.
• Basic knowledge of managed care and commercial insurance.
• Basic knowledge of medical terminology and billing and coding practices.
• Excellent communication and customer service skills.
• Demonstrates excellent ability to establish and maintain effective personal relationships.
• Comprehensive ability to conceptualize and follow office policies and procedures.
• Ability to handle stressful situations.
• Able to function in a high-volume, multiple task environment producing quality work.
• Able to work independently and problem solve.
• Strong interpersonal and telephone communication skills.
• Solid PC skills.
• Working knowledge of automated appointment scheduling
• Current CPR Certification
• Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.

Nice To Haves

• Experience doing Prior Authorizations is a plus!
• Bilingual in Spanish preferred.

Responsibilities

• Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
• Directs all incoming telephone calls in accordance with the departmental phone and triage policy.
• Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary.
• Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures.
• Schedules appointments (phone or in-person) following all Revenue Cycle guidelines, including verification of appointment status, financial patient type, insurance eligibility, outstanding balances, and demographic information. Enters verification information in the computerized scheduling system.
• Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy.
• Verifies all non-verified insurance policies.
• Ensures all charts are prepared and present for current clinical day.
• Greets and interacts with patients following Advocate Health Care Point of Service Standards.
• Registers patients following all Revenue Cycle guidelines, including verification of demographic information, notification of outstanding balances, establishing payment plans, verification of insurance eligibility, and collection/recording of co-payments and balances.
• Provides new and established patients with paperwork in accordance with hospital/departmental policies and HIPAA guidelines.
• Explains, secures, and witnesses all forms and signatures required for complete medical treatment, benefit assignment, information release, financial responsibility, and other requirements.
• Prepares patient medical chart and billing information according to Revenue Cycle Policies.
• Notifies appropriate parties of patient’s arrival.
• Arrives/Cancels/No Shows patients in scheduling system and medical chart as appropriate, assuring accurate monthly data.
• Performs initial work up of patients by taking all vital signs, height, weight, and documents the results in the medical record.
• Assures medical records data (e.g., results of tests, x-rays, and other notes) are included in the medical record for physician review during the visit.
• Assists physician with patient examination and treatment when needed.
• Notifies appropriate clinical staff regarding patient needs and changes in patient condition that require expertise beyond MA scope of service.
• Follows the referral approval process.
• Confirms patient appointments daily. Cancels and reschedules appointments as requested by patients when needed.
• Files patient medical charts, laboratory results, referrals, notes, and other supporting data on a daily basis to keep medical records complete and current.
• Purges old files as needed in accordance with Record Retention Policies and Procedures. Prepares and submits all files to Iron Mountain Department.
• Ensures patient confidentiality at all times.
• Sorts and distributes mail daily.
• Mails all correspondence letters/information generated by the department (e.g., laboratory result letters, etc.).
• Creates new patient packets and charts.
• Orders supplies and stocks inventory daily. Stocks inventory with supplies for IV Infusion Center and provider.
• Restocks and cleans exam rooms pre and post visits.
• Attends and completes all hospital and mandatory in-services and required training.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed