Medical Assistant / Patient Navigator - Occupational Medicine

V2V MANAGEMENT SOLUTIONS INC•Moses Lake, WA

About The Position

Join a growing, mission-driven healthcare organization where your care experience directly impacts patient outcomes, employer partnerships, and team success. Position Summary: The Patient Navigator serves as the primary coordinator of the patient's care journey within the occupational medicine practice. This role ensures seamless progression through the treatment plan by proactively managing chart preparation, referral coordination, L&I documentation, patient communication, and care plan tracking from initial referral through claim closure. The Patient Navigator partners with providers, the scheduling team, the authorization specialist, and external stakeholders to ensure that every element of the patient's care is executed efficiently, on time, and to a high standard of quality.

Requirements

Strong organizational skills with the ability to manage multiple patient cases simultaneously
Attention to detail, particularly with regulatory documentation and time-sensitive deadlines
Effective written and verbal communication skills
Customer service orientation with a patient-centered mindset
Ability to work independently, exercise sound judgment, and anticipate needs in a fast-paced environment
High school diploma or equivalent required
1 to 3 years of experience in healthcare, care coordination, or a clinical support role preferred

Nice To Haves

Familiarity with occupational medicine workflows and L&I claim processes preferred
Medical Assistant certification (CMA, RMA, or equivalent) preferred but not required; comparable clinical experience in a healthcare setting is accepted
Experience in occupational medicine, workers' compensation, care coordination, or a clinical support role preferred
Proficiency with electronic health record systems; experience with ModMed preferred
Bilingual in English and Spanish strongly preferred
Experience with L&I / workers' compensation claims processing is a significant advantage

Responsibilities

Prepare patient charts a minimum of two (2) business days in advance of scheduled visits, ensuring all records, specialist notes, results, and L&I correspondence are organized and available for provider review
Support patient rooming, intake, and exam room preparation
Assist with order entry and management per provider direction, and prepare required L&I forms (APF, PIR, and others) for timely submission within regulatory deadlines
Manage outbound referrals end to end: send the referral, track appointment status with the specialist, confirm the patient was seen, and retrieve notes into the chart prior to the next NWMG visit
Monitor patient progress against the care plan, tracking treatment milestones, visit compliance, and service utilization across all modalities (PT, OT, MT, BH, PGAP, work hardening)
Communicate proactively with patients about their care journey, setting expectations for next steps, reinforcing the importance of completing their full recovery plan, and serving as their primary point of contact within the practice
Coordinate with the authorization specialist to ensure reauthorization requests are initiated with adequate lead time
Collaborate with vocational counselors, attorneys, claims managers, and employer representatives as appropriate to support the patient's return-to-work plan Facilitate communication between providers, clinical staff, front office, and billing using ModMed task queues, Klara, and Teams per established protocols
Maintain accurate documentation of all care coordination activities within ModMed
Adhere to HIPAA and confidentiality standards in all patient interactions
Participate in weekly Patient Navigator team meetings and daily clinical huddles