Medical Assistant / Patient Care Coordinator III, Oncology: Head & Neck, Cutaneous, Endocrine

Stanford Health Care • Palo Alto, PA

14h • Onsite

About The Position

As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions. This role is for the Oncology department, specifically focusing on Head & Neck, Cutaneous, and Endocrine specialties. The schedule is Monday - Friday, 9:00 AM - 5:30 PM.

Requirements

• High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
• At least four years of overall experience (Including external experience)
• Possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
• Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

Nice To Haves

• Mastering PCC II Skills
• Complex Care Coordination
• Procedure Assistance
• Health Monitoring and Reporting
• Insurance Authorizations
• Hospital Discharge Coordination
• Additional Duties
• Workforce Health and wellness
• Ambulatory Multispecialty
• Allergy Asthma Immunodeficiency Clinic
• Anesthesia: N/A
• Gynecology

Responsibilities

• Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team.
• Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking.
• Prep and assist with in-clinic procedures, and coordinate procedures with patients.
• Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management.
• Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications.
• Coordinate and schedule appointments prior to hospital discharge.
• Fulfill higher-functioning duties as defined by the department.
• Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments.
• Use special Third-party software / programs (such as CHOIR for pain; Glooko for endo).
• Master Scheduling for all our providers, Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens.
• Superuser for medical devices: Clinitek & Trophon.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
• Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
• C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
• Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
• You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees