Medical Assistant / Patient Care Coordinator III, Oncology: Head & Neck, Cutaneous, Endocrine

Stanford Health Care•Palo Alto, CA

7d•Onsite

About The Position

As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions. This role involves mastering PCC II skills, acting as a model of professional development within the team. It requires undertaking the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking. The position also involves prepping and assisting with in-clinic procedures, coordinating procedures with patients, and monitoring and reporting patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management. Additionally, the role includes scheduling peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiating and submitting electronic prior authorizations for medications. Coordination and scheduling of appointments prior to hospital discharge are also key responsibilities. The role may also involve fulfilling higher-functioning duties as defined by the department, coordinating transitional return to work (TRTW) assignments, and utilizing special third-party software/programs for specific clinics (e.g., CHOIR for pain, Glooko for endo). For the Allergy Asthma Immunodeficiency Clinic, responsibilities include master scheduling for all providers and developing EPIC flowsheets for allergen testing documentation. For Gynecology, the role requires being a superuser for medical devices like Clinitek & Trophon.

Requirements

High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
At least four years of overall experience (Including external experience)
Possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

Responsibilities

Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team.
Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking.
Prep and assist with in-clinic procedures, and coordinate procedures with patients.
Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications.
Coordinate and schedule appointments prior to hospital discharge.
Fulfill higher-functioning duties as defined by the department.
Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments.
Utilize special Third-party software / programs (such as CHOIR for pain; Glooko for endo).
Master Scheduling for all our providers.
Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens.
Superuser for medical devices: Clinitek & Trophon.