Medical Assistant / Patient Service Coordinator (Oncology)

UPMC•Mount Pleasant, PA

2h•Onsite

About The Position

UPMC Hillman Cancer Center is hiring a full-time Medical Assistant / Patient Service Coordinator for its medical oncology office in Mt. Pleasant, PA. This role involves assisting physicians with various aspects of patient care, including clerical, environmental, and organizational tasks, to ensure patient satisfaction. Daily duties will include taking vital signs, triaging patients, stocking supplies, and cleaning exam rooms. The ideal candidate is a strong communicator, able to multitask in a fast-paced clinical environment, comfortable working independently while also collaborating with a team, empathetic, patient-focused, and a team player dedicated to providing exceptional patient care. UPMC offers a robust career ladder for Medical Assistants and Patient Service Coordinators, with applicants placed in the appropriate job title and salary based on their experience and education.

Requirements

High school diploma or equivalent
Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) OR at least 1 year of patient care experience (for Medical Assistant, Senior)
At least 2 years of patient care experience (for Medical Assistant, Expert)
Minimum of three years of direct patient care and or phlebotomy experience (for Patient Service Coordinator)
Basic computer skills
Knowledge of medical terminology, examination, diagnostic and treatment room responsibilities
Strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups
Excellent organizational skills
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Act 34

Nice To Haves

Patient care experience (for Medical Assistant role)

Responsibilities

Check schedules and organize patient flow.
Accompany patients to the exam/procedure room.
Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc.
Collect patient information/history; take vitals, perform screenings per provider guidelines.
Relay instructions to patients/families.
Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
Prepare patient rooms, set up instruments and equipment according to department protocol.
Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
Clean according to the scheduled maintenance program and keep appropriate records.
Manage inventory of supplies; restocking exam/procedure rooms.
Comply with the requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
Maintain strict confidentiality related to medical records and other data.
Comply with all UPMC Health System policies and procedures.
Perform phlebotomy, EKGs, and level one labs.
Perform clinic procedures according to policy and procedure.
Assist physicians with procedures.
Document patient information in the medical record.
Answering calls and providing pertinent information including patient education as directed.
Obtain lab/x-ray reports, hospital notes, referral information, etc.
Complete forms/requisitions as needed.
Schedule appointments.
Verify insurance coverage and patient demographics.
Prepare and manage charts to ensure information is completed and filed appropriately.
Other front office responsibilities, as required.
Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.