Medical Assistant / Patient Care Coordinator III, GI Oncology

Stanford Health Care•Palo Alto, PA

1d•$35 - $39

About The Position

The PCC III is a key member of the GI Oncology clinic care team, with a primary emphasis on inbasket panel management to optimize provider workflow and patient access. This role triages and manages patient communications (phone, portal/MyHealth messages), coordinates scheduling, tests, referrals, and records retrieval, and supports pre-visit planning. While the PCC III will receive training to assist with rooming and procedures, the primary function is proactive care coordination and panel management to ensure timely follow-up, accurate documentation, and high-quality, compassionate patient care. The position requires effective collaboration with physicians, nurses, medical assistants, and other clinic staff, a strong commitment to HIPAA compliance, and the ability to maintain organized, patient-centered service in a fast-paced environment. As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions

Requirements

High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
At least four years of overall experience as Medical Assistant
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
American Heart Association Basic Life Support (BLS) certification

Responsibilities

Mastering PCC II Skills: Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team.
Complex Care Coordination: Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking.
Procedure Assistance: Prep and assist with in-clinic procedures, and coordinate procedures with patients.
Health Monitoring and Reporting: Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management.
Insurance Authorizations: Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications.
Hospital Discharge Coordination: Coordinate and schedule appointments prior to hospital discharge.
Additional Duties: Fulfill higher-functioning duties as defined by the department.
Workforce Health and wellness: Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments.
Ambulatory Multispecialty: Using special Third-party software / programs (such as CHOIR for pain; Glooko for endo).
Allergy Asthma Immunodeficiency Clinic: Master Scheduling for all our providers, Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens.