CNA - NC

CaroMont Health•Dallas, NC

About The Position

Work within the credentialed scope of practice while supporting the care team with clinical, administrative, and front-office duties that help the healthcare practice run efficiently. Responsibilities include preparing patients and equipment for exams and procedures; maintaining exam rooms and clinical areas; returning messages to patients and pharmacies; accurately collecting and preparing lab specimens and requisitions; and scheduling referrals or procedures and obtaining authorizations. The role also involves patient intake, documentation, vaccine and medication administration, and maintaining patient confidentiality. Front-office support includes greeting and welcoming patients, providing excellent in-person and telephone customer service, collecting co-payments, scheduling appointments, updating missing patient demographic information, obtaining referrals and pre-certifications, and performing other assigned clerical duties. The specific qualifications depend on the credential held: Medical Assistant, Paramedic, LPN, or CNA.

Requirements

Medical Assistant: High school diploma or equivalent; BLS; current credentialing with one of the listed organizations: AAMA-CMA, AMT-RMA, NCCT-NCMA, NHA-CCMA, NHCWA, ARMA, NAHP, NRMA, or NCMA-RCMA.
Paramedic: High school diploma or equivalent; BLS; completion of an Emergency Medical Technician–Paramedic program; current EMT-Paramedic certification.
LPN: Current license to practice in NC or SC, depending on practice location; valid LPN licensure; BLS.
CNA: High school diploma or equivalent plus 1 to 2 years of specialized training; current CNA I credentials; BLS.
Successful completion of the approved Medical Group competency assessment within 8 weeks of hire.
Ability to work in a fast-paced environment and multitask.
Good phone etiquette and customer service skills; attention to detail.
Computer experience with proficiency in Word, Excel, and PowerPoint.

Nice To Haves

Previous medical office experience (LPN).
Associate degree (CNA).
Epic experience.

Responsibilities

Work within the credentialed scope of practice and support the care team with office and clinical duties.
Prepare patients and equipment for exams and procedures.
Maintain exam rooms and clinical areas.
Return phone messages to patients, pharmacies, and others.
Collect and accurately prepare laboratory specimens and requisitions.
Schedule referrals and procedures and obtain authorizations.
Maintain patient confidentiality.
Perform patient intake, documentation, vaccine and medication administration, and clerical, environmental, and organizational tasks.
Greet and welcome patients and provide customer service in person and over the phone.
Collect co-payments and schedule appointments.
Update missing patient demographic information.
Obtain referrals and pre-certifications.
Perform other assigned clerical duties.