Medical Assistant - Otolaryngology

Geisinger • Wilkes-Barre, PA

12d • Onsite

About The Position

This is a full-time position for a Medical Assistant in Otolaryngology, working Monday through Friday from 8:30 am to 5:00 pm. The role involves providing direct patient care and clinical support in an outpatient setting, functioning as an integral member of the healthcare team. Responsibilities include preparing patients, collecting and reviewing information, performing technical duties, documenting in the electronic medical record, and ensuring a safe environment. Administrative and clerical support for the clinic/department is also required, including patient scheduling, filing reports, and handling documentation, phone calls, and billing inquiries. A $1500 signing bonus is available for eligible candidates with previous patient care experience or training. Certified Medical Assistants (CMAs) or Registered Medical Assistants (RMAs) are eligible for a $3000 signing bonus.

Requirements

• High School Diploma or GED equivalent
• Certified Medical Assistant (CMA) or Registered Medical Assist (RMA)
• Certified by one of the following required: NHA, AMT, AAMA, NAHP, NCCT, AAH, or AMCA
• Medical Assistant Graduate of an accredited 1-year certificate or 2-year diploma Medical Assistant program
• Basic Life Support Certification within 6 months
• Communication
• Customer Service
• Multitasking
• Teamwork

Nice To Haves

• previous patient care experience or training preferred
• Minimum of 1 year-Related work experience
• Graduate from Specialty Training Program

Responsibilities

• Provides direct patient care and clinical support for physicians and other providers in the outpatient setting.
• Functions as an integral member of the health care team under the direction of the provider.
• Performs clinical duties such as preparing patients, collecting and reviewing pertinent information, performing technical duties, documenting using the electronic medical record, and supporting a safe environment for patients.
• Provides administrative and clerical support for the clinic/department including patient scheduling, filing reports, and following up on documentation, phone calls, and and billing inquiries.
• Obtains and documents, using the rooming tool in the electronic medical record, the patient’s reason for visit, weight, vital signs, visit screening information, medication review, and pertinent information for provider.
• Sets up examination and treatment rooms between cases.
• Assists patient as needed to prepare for visit with provider, takes appropriate measures to assure patient’s safety and privacy.
• Provides direct patient care as directed by provider based on competency and needs of clinic, such as performs EKGs, wound dressings, and functions as support to the provider during minor surgical procedures and ancillary examinations.
• Prepares and administers medications according to policy and procedure after validation of knowledge and demonstration of competency. May not administer intravenous medications.
• Completes patient tests and treatments per provider’s order according to policy and procedure after validation of knowledge and demonstration of competency.
• Collects and prepares laboratory specimens and completes associated paperwork accurately and efficiently to expedite laboratory studies.
• Performs phlebotomy and may assist in specific laboratory functions relative to the testing, reporting, and quality assurance of laboratory specimens as educated and overseen by the laboratory.
• Performs receptionist and clerical duties to support patient care and functioning of the clinic, including matching and filing ancillary department reports, consultation and other medical reports in patients’ medical records.
• Documents in the appropriate sections to create a complete and accurate medical record.
• Uses the electronic medical record and scheduling system as designated.
• Facilitates timely appointments for patients.
• Completes referrals and pre-authorizations as needed.
• Collects co-payments.
• Under the direction of the provider and/or site lead, assists with orientation of new personnel.
• Executes and documents ongoing patient communication, as directed by provider, prioritizes communications to the provider, responds to patient questions and requests to ensure efficient use of provider time and timely response to patient needs.
• Reinforces patient education as directed by the provider to support patient’s understanding of instructions.
• May inventory medical/surgical supplies and pharmaceuticals non-controlled substances only to ensure adequate supply levels, verify expiration dates, document utilization, optimize organizational efficiency and space utilization.
• May have access to non-controlled medication storage/supply areas and can transport non-controlled medications as necessary to meet the needs of the clinic/unit.
• Prepares and cleans instruments.
• Follows protocols for sterilization and disinfection, including high level disinfection of instruments and equipment.
• Cleans/sets up examination rooms between patients using established infection prevention protocols.
• Follows hand hygiene and appropriate infection prevention precautions.
• Routinely inspects/observes condition and operation of diagnostic equipment and instrumentation to ensure proper operation and identifies need for preventive and/or corrective maintenance.
• Responsible for actively participating in patient safety and quality improvement program.

Benefits

• health, dental and vision
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED