Medical Assistant / Orthopedic Technician

Resurgens Orthopaedics•Decatur, GA

7d•Onsite

About The Position

Provides patient care support to licensed providers and serves as liaison between patient and healthcare provider. This role involves preparing patients for visits, recording medical histories, assisting healthcare providers during examinations, generating orders, scheduling appointments and procedures, and maintaining exam rooms and instruments. The position also requires managing patient correspondence, updating health records in the EMR system, and coordinating surgery scheduling.

Requirements

High School diploma or equivalent
Current Basic Life Support (CPR, BLS) certificates
Excellent communication and customer service skills
Ability to communicate clearly and concisely in all written and verbal communications
Strong organizational skills with demonstrated attention to detail
Ability to comprehend and complete assigned tasks furnished in written, oral, or diagram form.
Ability to identify resolutions to problems involving several concrete variables in standardized situations.
Demonstrated conflict management skills
Strong working knowledge of HIPAA and safety guidelines
Ability to interact and communicate effectively with patients/families
Valid Georgia driver’s license and driving history meeting Resurgens’ requirements

Nice To Haves

Graduate of an accredited Medical Assistant Program or Certified Orthopedic Tech preferred
Two years orthopedic experience preferred
Three years medical office experience preferred
Proficiency in use of electronic medical records (preferred)
Strong knowledge orthopedic terminology (preferred)
Strong knowledge of orthopedic surgical and diagnostic procedures (preferred)
Knowledge of casting and splinting (preferred)
Ability to travel between multiple site locations (if applicable)

Responsibilities

Prepares patients for visit by directing/accompanying patients to the examining or X-ray room, providing gowns/drapes, and assisting with proper positioning of patient for the examination and/or treatment.
Interviews patient and records medical histories, may order x-rays per provider order or protocol, or obtain results from imaging facilities.
Assists health care providers during examinations as directed. Duties may include, but are not limited to, performing dressing changes, taking vital signs, preparing and drawing up injectable medications, labeling medications for administration by provider, applying/removing casts/splints, removing sutures/staples, preparing laboratory test requests, preparing lab specimen for pick-up per protocol.
Generates orders for prescriptions, diagnostic imaging, rehabilitation therapy, DME, etc. as directed by provider; inputs into EMR.
Schedules follow-up appointments, tests, test results, procedures, and injections with designated provider or facility.
Coordinates all aspects of surgery scheduling according to surgery scheduling protocols. This includes obtaining medical clearances, precertifications, consents, submitting orders and scheduling preassessment, preoperative and postoperative appointments.
Reconciles patient health history information at visit, updates any additional information pertinent to patient care and scans various documentation into EMR. Such documentation includes hospital dictation, disability forms, laboratory test requests, medical clearances or any other correspondence as directed after obtaining provider signature.
Triages patient correspondence received by phone, voicemail or patient portal in adherence to policy. Documents patient correspondence into EMR system and advises patient provider plan of action.
Maintains exam rooms which may include the following: prepares exam rooms including stocking of appropriate supplies, instruments, and equipment for examination of patients daily. Cleans exam rooms according to protocol between patient examinations. Disposes any contaminated materials appropriately.
Cleans and sterilizes medical instruments and equipment.
Prepares disability and other forms for provider signature.
Inventories and orders medical supplies.