Full-Time Medical Assistant (MA) or Licensed Practical Nurse (LPN)

BHC • Green Bay, WI

5d

About The Position

The Medical Assistant or Licensed Practical Nurse is a full-time clinical support position at Behavioral Health Clinic (BHC). The role supports high-quality patient care by assisting providers, coordinating patient needs, maintaining a welcoming clinical environment, and documenting care accurately. The position serves clients, providers, and referral sources while supporting efficient clinic operations.

The employee works with the psychiatric care team and handles clinical and administrative tasks within their training, credentials, and scope of practice. The position primarily takes place in a clinical office environment and involves use of computers, telephones, standard office equipment, and medical equipment. Reasonable accommodations may be provided as required by law.

The role may involve access to confidential patient, employee, applicant, benefits, health, financial, and organizational information. Such information must be used only for authorized business purposes and protected under applicable laws, professional standards, and BHC policies. Required training may include new-hire orientation, HIPAA and privacy, information security, compliance, EHR-system training, and other role-specific training assigned by BHC.

Eligible employees may receive a competitive benefits package, including health and wellness benefits, paid time off, retirement benefits, and other employee resources. Eligibility varies based on employment status and plan requirements. Successful candidates must complete Form I-9 as part of onboarding.

Requirements

• High school diploma or equivalent.
• Candidates hired as a Licensed Practical Nurse must hold an active LPN license applicable to the position.
• Strong organizational, communication, and multitasking skills.
• Proficiency with electronic health records and basic medical procedures.
• Compassionate, patient-focused approach and ability to work effectively in a team-oriented environment.
• Strong verbal and written communication skills, with a positive and confident tone.
• Protect confidential information and use it only for authorized business purposes, in accordance with applicable laws, professional standards, and BHC policies.

Nice To Haves

• Completion of an accredited Medical Assistant program.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
• Prior experience in a psychiatric or behavioral health setting.

Responsibilities

• Greet patients and prepare them for psychiatric appointments, creating a welcoming and supportive environment.
• Collect and document vital signs, medical histories, and medication lists.
• Coordinate patient scheduling, referrals, and follow-ups to support continuity of care.
• Maintain accurate, up-to-date electronic health records in accordance with clinic policies.
• Assist with prior authorizations, prescription refills, and medication-related tasks within the employee’s training, credentials, and scope of practice.
• Provide patient education about medications, treatment plans, and psychiatric wellness resources, as directed by the care team.
• Ensure exam rooms and medical equipment are properly sanitized and stocked.
• Collaborate with the psychiatric care team to communicate effectively and support patient needs.
• Follow HIPAA requirements and clinic confidentiality policies to protect patient information.
• Complete required onboarding and role-specific training assigned by BHC.
• Complete Form I-9 as part of the onboarding process.

Benefits

• Competitive benefits package for eligible employees, including health and wellness benefits, paid time off, retirement benefits, and other employee resources; eligibility varies based on employment status and plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED