Medical Assistant/Medical Office Representative II

Mercy Medical Center Redding • Redding, CA

12h • $26 - $29

About The Position

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

Requirements

• High School Diploma/GED
• Satisfactory completion of formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation HR department in conjunction with the State Division of Allied Health)
• (1) year experience as a Medical Assistant in an outpatient medical office, physician clinic or OB office setting or with possession of a Medical Assistant Certificate from an accredited program and recent Medical Assistant experience required. (If operational conditions exist and no qualified candidates apply, the employer may consider a combination of education, experience and skill in lieu of the (1) year of experience as a Medical Assistant)
• Basic Life Support - BLS through an American Heart Association provider

Nice To Haves

• Six months experience in an outpatient setting as a Medical Assistant.
• Six months experience in an outpatient setting as a Medical Office Receptionist/Clerk or an equivalent amount of experience in a high volume customer service role in another industry/environment working with referrals or scheduling procedures
• Experience in billing

Responsibilities

• Provides excellent customer service.
• Consistently demonstrates customer service expectations as outlined in the Dignity Health Clinic audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing _______ this is (your name) how can I help you?"

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED