Medical Assistant Medical Office Rep

CommonSpirit Health•Stockton, CA

1d•Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health, one of the largest health systems in the nation. Dignity Health Medical Foundation works with physicians and providers to offer comprehensive health care services and invests in technologies, physicians, and medical facilities. Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California, offering integrated care including primary care, cancer care, endocrinology, gastroenterology, and general surgery. As a Medical Assistant/Medical Office Representative at Dignity Health Medical Foundation clinics (now part of CommonSpirit Health), the role involves ensuring the smooth and efficient operation of the day for patients and the clinical team. Key responsibilities include proactively preparing patient charts, ensuring all information is up-to-date, and managing multiple patients daily depending on the number of on-site physicians. Success in this role requires enthusiasm, efficiency, and empathy for patients, making it an ideal opportunity for a Medical Assistant seeking career growth.

Requirements

High School Graduate General Studies or GED General Studies, upon hire
Satisfactory completion of formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by DHMF HR department in conjunction with the State Division of Allied Health), upon hire
Basic Life Support - CPR, upon hire

Nice To Haves

Less than 1 year 6 months experience in an outpatient setting as a Medical Assistant
Less than 1 year 6 months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high volume customer service role in another industry/environment working with referrals or scheduling surgeries
Experience in billing
Prior call center experience preferred
Experience with multi-line phones/ACD phones preferred

Responsibilities

Assisting in preparing patients for examinations or procedures
Assisting with procedures
Relaying instructions from the physician to a patient or authorized person
Collecting patient data
Administering medications specifically directed by the physician
Performing accurate vital sign measurements and documentation
Maintaining a clean, organized, and safe environment
Performing patient care services that support the physician / provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician’s Assistant, or Licensed Vocational Nurse
Managing medical records, including charts and EMR
Communicating and documenting any patient concerns to physicians, physician’s assistants, or nurses
Working with physicians, insurance providers, and pharmacies to obtain authorizations for patient medication, including refills
Providing excellent customer service
Consistently demonstrating customer service expectations as outlined in the DHMF audit tools
Consistently making eye contact and smiling
Demonstrating active listening with a positive can-do attitude
Consistently being respectful, concerned, and showing empathy
Using scripted greeting: "Thank you for choosing _______ this is (your name) how can I help you"
Using scripted closing at every interaction: "Is there anything else I can do for you" over the phone and as patients leave the clinic
Proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in the facility