Medical Office Rep II

Dignity Health Medical Foundation•Carmichael, CA

20h•Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health, one of the largest health systems in the nation, with hospitals and care centers in California, Arizona, and Nevada. Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities it serves. As it continues to grow and establish new premier care centers, it provides increasing support and investment in the latest technologies, finest physicians, and state-of-the-art medical facilities. Its 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with joint ventures and partnerships, it offers a robust, state-of-the-art health care delivery system. The organization strives to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Staff are well-trained and highly skilled, qualities vital to maintaining excellence in care and service. As a Medical Office Representative II at Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you will be the first to greet and provide excellent customer service to patients, physicians, and other visitors. You will serve as the primary phone contact for incoming calls to the clinic, effectively communicating and distributing all messages. Success in this role comes from enthusiasm to help others, work efficiently, and empathy for patients. This position offers an opportunity for career growth in healthcare.

Requirements

High School Graduate General Studies, upon hire
High School GED General Studies, upon hire

Nice To Haves

Six (6) month's experience in an outpatient setting as a Medical Office Receptionist performing similar duties
Equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries
Six (6) month's experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Experience with multi-line phones/ACD phones

Responsibilities

Be the first to greet and prove excellent customer service to our patients, physicians and other visitors
Be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages
Collect and update demographics and insurance information
Verify health plan eligibility
Take complete and accurate messages
Schedule mutually acceptable appointment times utilizing an electronic practice management system
Perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines
Consistently demonstrate customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
Consistently make eye contact and smiles
Demonstrate active listening with positive can do attitude
Consistently be respectful, concerned, and show empathy
Use scripted greeting: "Thank you for choosing Mercy Medical Group this is (your name) how can I help you"
Use scripted closing at every interaction: "Is there anything else I can do for you" Over the phone and as patients leave the clinic