Medical Office Rep II

Dignity Health Medical Foundation•Sacramento, CA

19h•Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health, one of the largest health systems in the nation, with hospitals and care centers in California, Arizona, and Nevada. Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities it serves. As Dignity Health Medical Foundation continues to grow, it provides increasing support and investment in the latest technologies, finest physicians, and state-of-the-art medical facilities. Its 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with joint ventures and partnerships, the foundation offers a robust, state-of-the-art health care delivery system. The organization strives to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Staff are well-trained and highly skilled, qualities vital to maintaining excellence in care and service. As a Medical Office Professional II, this role serves as the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations.

Requirements

High School Graduate General Studies, upon hire
High School GED General Studies, upon hire

Nice To Haves

Six (6) month's experience in an outpatient setting as a Medical Office Receptionist performing similar duties
An equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries
Six (6) month's experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Experience with multi-line phones/ACD phones

Responsibilities

Serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders.
Update patient demographics.
Verify insurance.
Take accurate messages.
Schedule appointments via the electronic system.
Perform clerical duties supporting clinic goals.
Responsibly handle sensitive information.
Consistently demonstrate customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
Consistently make eye contact and smile.
Demonstrate active listening with a positive can-do attitude.
Consistently be respectful, concerned, and show empathy.
Use scripted greeting: "Thank you for choosing Mercy Medical Group this is (your name) how can I help you".
Use scripted closing at every interaction: "Is there anything else I can do for you" (over the phone and as patients leave the clinic).