Medical Office Rep II

CommonSpirit Health•Sacramento, CA

18h•Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health, one of the largest health systems in the nation, with hospitals and care centers in California, Arizona, and Nevada. Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities it serves. The foundation continues to grow, establishing new premier care centers and providing increasing support and investment in the latest technologies, finest physicians, and state-of-the-art medical facilities. Its 130+ clinics across California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, joint ventures, and partnerships, it offers a robust, state-of-the-art health care delivery system. The organization strives to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Staff are well-trained and highly skilled, qualities vital to maintaining excellence in care and service. As a Medical Office Professional II, this role serves as the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations. The position involves being the primary customer service contact, managing communications, distributing calls/messages for all stakeholders, updating patient demographics, verifying insurance, taking accurate messages, and scheduling appointments via an electronic system. It also includes performing clerical duties supporting clinic goals and responsibly handling sensitive information. Success in this role requires exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, proficiency with electronic systems, proactive problem-solving, and dedication to customer satisfaction. The role emphasizes consistently demonstrating customer service expectations, including making eye contact, smiling, active listening with a positive can-do attitude, being respectful, concerned, showing empathy, and using scripted greetings and closings.

Requirements

High School Graduate General Studies, upon hire or High School GED General Studies, upon hire

Nice To Haves

Six (6) month's experience in an outpatient setting as a Medical Office Receptionist performing similar duties
An equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries
Six (6) month's experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Experience with multi-line phones/ACD phones

Responsibilities

Serve as the primary customer service contact
Manage communications and distribute calls/messages for all stakeholders
Update patient demographics
Verify insurance
Take accurate messages
Schedule appointments via our electronic system
Perform clerical duties supporting clinic goals
Responsibly handle sensitive information
Consistently demonstrate customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
Consistently makes eye contact and smiles
Demonstrates active listening with positive can do attitude
Consistently respectful, concerned, and shows empathy
Uses scripted greeting: "Thank you for choosing Mercy Medical Group this is (your name) how can I help you"
Uses scripted closing at every interaction: "Is there anything else I can do for you" Over the phone and as patients leave the clinic