Medical Assistant (MA) - Family Practice

American Addiction Centers•Greenfield, WI

1d•Hybrid

About The Position

This position serves as an internal float supporting both Family Practice and Internal Medicine teams. Schedule flexibility is essential, as hours vary based on departmental needs. Availability is required Monday through Friday between 7:00 AM and 6:00 PM, working five days per week, eight hours per day. The Medical Assistant is responsible for adhering to the Medical Assistant scope of practice, following all policies and procedures, and maintaining training and competency based on area of specialty when providing patient care. They will perform rooming/visit tasks, assist providers with procedures, and handle lab-related duties. The role also includes completing CLIA-approved waived laboratory tests, administering medications and vaccines safely, and performing other assigned duties such as medication refills, insurance authorizations, and patient messaging. The Medical Assistant must be cross-trained to perform duties relevant to specialty or clinic practice within their scope and demonstrate effective communication, teamwork, and appropriate escalation. Maintaining a clean work environment, ensuring instruments and equipment are cleaned appropriately, and keeping equipment and supplies in working order are also key responsibilities. The incumbent must demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served, understanding the principles of growth and development over the life span.

Requirements

High School Diploma or GED required.
Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.
6 months to 1 year Medical Assistant Experience
Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
Demonstrates customer service skills that support a positive patient experience.

Responsibilities

Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.
Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).
Assists provider with or performs procedures as ordered.
Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking.
Point of Care testing (POCT) per standing order/provider order.
Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
Administers medications and vaccines safely following the rights of medication administration.
Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.
Cross trained to perform duties that are relevant to specialty or clinic practice within the scope of the Medical Assistant.
Demonstrates effective and timely communication, teamwork, and appropriate escalation.
Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately.
Ensures equipment and supplies are in working order, and areas are appropriately stocked.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program