Medical Assistant (MA) / Certified Nursing Assistant (CNA)

840ec740-c66f-46af-81c4-c36f036ff576 • New Haven, CT

1d • $24 - $27

About The Position

We are seeking a dedicated and compassionate Medical Assistant (MA) or Certified Nursing Assistant (CNA) to support providers and improve the health and well-being of individuals experiencing homelessness. The role combines clinical and administrative responsibilities with community outreach to engage patients in care and connect them to healthcare and social services. The Medical Assistant assists providers during patient visits, prepares patients for examinations, maintains patient records, and supports quality care in clinical and community settings. The position also involves building trusting relationships, advocating for patients, and connecting them with resources such as housing, food, transportation, and social services. Outreach takes place in shelters, soup kitchens, streets, and encampments. Evening and off-hours work is required.

The role includes outreach and support for HUSKY patients at risk of coverage disruption. The employee educates patients about maintaining coverage, helps them use official DSS resources and organize requested documents, connects them with qualified enrollment specialists, and tracks referrals and deadlines. The employee does not make final eligibility determinations or alter documents. The role also requires timely follow-up, accurate documentation, escalation of issues outside the role's scope, and culturally responsive communication that protects patient confidentiality. Certified Application Counselor (CAC) certification is required, either at hire or within CS-HHC's established timeframe, and must be maintained.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to work respectfully with diverse populations and people with varying levels of health, digital, and written literacy.
• Basic computer skills, including data entry, e-mail, web navigation, and electronic tracking systems.
• Ability to follow established procedures, maintain confidentiality, meet deadlines, and escalate issues beyond the scope of the role.
• Certified Application Counselor (CAC) certification is required; it must be obtained within CS-HHC's established timeframe if not current at hire and maintained thereafter.
• Ability to meet physical requirements, including extended periods of sitting or standing and occasional lifting of up to 20 pounds.
• Travel throughout Connecticut is required; a valid driver's license and reliable transportation are necessary.

Nice To Haves

• Associate degree in healthcare administration, human services, public health, or a related field.
• Experience in customer service, community outreach, healthcare, social services, call centers, reception, or other public-facing roles; relevant volunteer experience is considered.
• Familiarity with HUSKY Health or Medicaid.
• Bilingual English/Spanish.

Responsibilities

• Conduct telephone and in-person outreach to HUSKY patients at risk of coverage disruption using approved lists, scripts, and communication methods.
• Educate patients about updating contact information with DSS, responding to notices, meeting deadlines, and seeking assistance.
• Guide patients in using official DSS tools and contact channels, including approved pre-screeners, without making final eligibility determinations.
• Identify barriers to maintaining coverage, including language, disability, literacy, technology, transportation, housing, and documentation challenges.
• Assist patients with gathering and organizing DSS-requested documents using approved notices and checklists, without altering documentation.
• Connect patients with Eligibility & Enrollment specialists through warm handoffs or tracked referrals with assigned owners, deadlines, and next steps.
• Schedule enrollment-assistance appointments and coordinate language and accessibility support as needed.
• Conduct timely outreach, reminders, follow-ups, and escalations based on established schedules and coverage deadlines.
• Accurately document outreach attempts, patient responses, barriers, referrals, deadlines, and outcomes in approved tracking systems.
• Confirm referrals are received and next steps completed, and appropriately escalate unresolved issues.
• Connect patients facing coverage loss with qualified staff to explore reapplication, alternative coverage, and continuity-of-care resources, including medications, appointments, referrals, Sliding Fee Scale eligibility, and hardship assistance.
• Communicate in a culturally responsive, nonjudgmental manner while protecting patient confidentiality in accordance with HIPAA and CS-HHC policies.
• Escalate complex eligibility questions, disability-related exceptions, appeals, adverse determinations, immigration concerns, and legal issues to qualified resources.
• Track coverage-support activities, patient barriers, referrals, and outcomes; prepare reports as assigned.
• Obtain and maintain Certified Application Counselor (CAC) certification as required.
• Participate in patient education and community outreach events and perform other related duties as assigned.
• Assist providers during patient visits, prepare patients for examinations, maintain patient records, and support quality care in clinical and community settings.
• Build trusting relationships with patients, advocate for their needs, and connect them with healthcare, housing, food, transportation, and social-service resources.

Benefits

• Above-market, competitive salaries.
• Sign-on bonus available for eligible positions and qualified candidates.
• Medical, dental, vision, life insurance, and short- and long-term disability.
• License reimbursement.
• Eligibility for the HRSA Loan Repayment Program may be available for qualified candidates.
• Public Service Loan Forgiveness (PSLF) eligibility through qualifying employment.
• Generous paid time off.
• 401(k) with up to 5% match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED