Medical Assistant Lead - Dedham

UnitedHealth Group•Dedham, MA

7d•Onsite

About The Position

Under general supervision as a Team Lead, coordinates the daily support operations of a single clinical area or group. Primarily acts as a Medical Assistant and performs the full duties associated with this role. Is a resource for other support staff and may fill in for staff as needed to provide appropriate coverage of the department. Takes lead role in ensuring department workflow is of a high quality. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
Experience typically acquired through 2+ years in a clinical setting with 1+ years as a Medical Assistant (a bachelor’s or associate degree may be substituted for one year of experience).
In depth knowledge of specialty’s area
Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
Proven sound judgment with the ability to work and make decisions in a fast-paced environment

Nice To Haves

American Heart Association Basic Life Support (BLS) is solidly preferred if the job is in a patient-facing clinical capacity
Advanced Cardiac Life Support (ACLS) may be required based on specialty

Responsibilities

Serves as a skilled clinical/administrative support resource for team members
Assumes leadership duties while performing nonexempt support tasks
Evaluates daily schedules and ensures coverage during absences
Implements and adjusts operational procedures within established guidelines
Guides staff on workflow execution and suggests improvements
Supports performance reviews and monitors service quality (e.g., phone systems)
Acts as point of contact for patient issues and may supervise in manager’s absence