Medical Assistant Lead, Primary Care

Mass General Brigham•Peabody, MA

1d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite. We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary and Specialty Care practice located at 2 Corporation Way in Peabody, MA. Our hours of operation are Monday through Friday from 7:30am to 5:30pm, with staggered shifts during that time frame. On a typical day, you’ll support a steady patient schedule (approximately 20 patients per day, depending on staffing and visit type). Medical Assistants are typically paired one-on-one with a provider and may provide additional support to other providers as needed. This position is primarily focused on primary care, with cross-coverage in specialty areas as needed. This role is ideal for a strong Medical Assistant who: Is comfortable with direct communication and frequent, real-time feedback Enjoys taking ownership, anticipating needs, and keeping the day on track Is confident partnering with providers and guiding daily clinic flow Views indirect work (in-basket, follow-ups, coordination) as essential, not secondary Wants to be recognized as a key driver of clinic success, not just support We support Medical Assistants in reaching the top of their certification and building a long-term career, which includes the expectation of holding a national certification. Summary: The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency. Does this position require Patient Care? Yes

Requirements

High School Diploma or Equivalent required
Certified Medical Assistant required
Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Nice To Haves

Can this role accept experience in lieu of a degree? No
Basic Life Support [BLS Certification] preferred
Experience working in a community-based medical practice
Epic experience
Primary Care experience
Leadership experience

Responsibilities

Assists in complex office-based procedures and provides clinical oversight for quality control programs.
Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
Foster a positive and collaborative team environment, promoting teamwork and professional growth.
Coordinate patient flow, ensuring timely and efficient delivery of care.
Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
Assists with competency assessment for other MAs and provides input on performance evaluations.