Medical Assistant Lead Primary Care

Corewell Health • Dowagiac, MI

3d • Onsite

About The Position

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

Requirements

• High School Diploma or equivalent Or GED
• Successful completion of an accredited, hands-on, competency-based Medical Assistant training program; Online-only programs do not qualify.
• 3 years of relevant experience
• Experience working in a physician practice or healthcare setting
• Experience working as a medical assistant
• Experience using EPIC
• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire Or
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants Upon Hire Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire Or
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals Upon Hire Or
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Nice To Haves

• Experience as an EPIC SuperUser
• Experience in Kaizen Culture/Standard Work

Responsibilities

• Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews.
• Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
• Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures. Supports business metrics for the practice.
• Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves and other time off.
• Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED