Medical Assistant III

Pediatric Associates Family of Companies • Grand Prairie, TX

13h

About The Position

Perform quality, team-based patient care under the direct supervision of a clinician, supporting both clinical and administrative functions to promote health and wellness in a safe, friendly environment. Support clinicians and care management teams with chronic disease management, examinations, and treatment of pediatric patients. The role performs MA I and MA II duties at an advanced level and provides clinical and operational leadership, including workflow coordination, staff training, quality improvement, compliance, and patient education.

This patient-facing position may rotate between office and remote/telework settings and may require travel to other office locations. Designated float staff may be assigned to multiple locations. The position requires fluent Spanish and English. A $1,000 sign-on bonus is offered to eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.

Requirements

• Fluent in both Spanish and English.
• High school diploma or equivalent required.
• Minimum of 5 years of Medical Assistant experience.
• Medical Assistant diploma or certification required.
• Active BLS certification required.
• Valid driver's license required upon hire and throughout employment.
• Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
• Ability to maintain effective working relationships with patients, employees, and the community.
• Ability to multitask in a fast-paced environment.
• Knowledge of basic medical terminology and immunization.
• Knowledge of medical safety practices and standards.
• Ability to plan, prioritize, and organize.
• Clear written and verbal communication skills.
• Critical-thinking ability, including in emergency situations.
• Proficiency with electronic health recordkeeping systems.

Nice To Haves

• Medical Assistant experience with a diploma or certification in a healthcare setting is preferred.

Responsibilities

• Perform all MA I and MA II duties at an advanced level.
• Lead daily clinic workflow and resolve patient flow issues.
• Manage inventory, including ordering, tracking, and maintaining supplies and vaccines.
• Oversee vaccine storage, cold chain compliance, and excursion response.
• Train and mentor staff and conduct competency validations.
• Serve as a clinical resource for procedures, policies, and workflows.
• Support complex procedures and ensure rooms and equipment are ready.
• Lead quality improvement efforts and ensure KPI adherence.
• Conduct audits and support compliance activities, including AAAHC readiness.
• Ensure accurate incident reporting and follow-up.
• Troubleshoot complex operational and equipment issues.
• Provide advanced patient education, including post-care instructions.
• Monitor staff adherence to clinical and documentation standards.
• Support the Practice Manager as operational backup.
• Coordinate communication across providers, staff, and leadership.
• Analyze workflows and recommend process improvements.
• Ensure calibration and maintenance of clinical equipment.
• Lead by example in safety, compliance, and patient experience.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.
• Perform other duties as assigned.

Benefits

• $1,000 sign-on bonus for eligible external new Medical Assistant or Medical Receptionist hires.
• Reimbursement for travel to other office locations as outlined by company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED