Medical Assistant III (CMA/RMA)
About The Position
The Medical Assistant III provides advanced medical assistant support for clinical care delivery, patient flow, documentation quality, and care team coordination in an ambulatory care setting. The role handles complex clinic workflows, supports visit preparation and follow-up, resolves routine operational barriers, and contributes to quality improvement activities. Work is performed within the scope of practice under the direct supervision of a physician or other licensed provider. The Medical Assistant works independently on more complex assignments with limited supervision. Decisions affect patient flow, care team coordination, and recurring clinic deliverables within established protocols. The role applies advanced working knowledge of medical assisting, clinical workflows, patient care support, and documentation practices to solve practical problems, guide peers, and support consistent care delivery.
Requirements
- High school diploma or GED.
- 4–6 years of medical assistant, clinical support, or ambulatory care experience.
- CMA, RMA, or equivalent Medical Assistant certification or registration.
- Specialized knowledge of ambulatory clinical support workflows, patient intake, point-of-care testing, medication support, infection prevention, care gap support, and documentation standards.
- Proficiency with electronic health record systems, clinical messaging, documentation workflows, and care team coordination tools.
- Strong problem-solving, peer guidance, patient communication, and workflow coordination skills.
Nice To Haves
- Basic Life Support certification.
Responsibilities
- Manage patient rooming, intake, visit preparation, and clinical documentation workflows for routine and non-routine patient visits.
- Support complex clinic flow by anticipating provider needs, coordinating procedure preparation, and resolving workflow barriers within established protocols.
- Perform and document point-of-care testing, specimen handling, medication support, and clinical support tasks accurately and consistently.
- Review patient charts, care gaps, standing orders, and visit readiness information to support efficient provider encounters and timely follow-up.
- Support special projects, quality gap closure activities, care gap outreach, workflow pilots, and documentation improvement efforts within established clinical protocols.
- Provide subject-matter guidance to newer staff on clinical support procedures, electronic health record workflows, safety practices, and site standards.
- Investigate and resolve non-routine clinical support issues, including documentation discrepancies, supply or equipment issues, and patient flow delays.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching
- Employer-paid life insurance
- Short- and long-term disability
- Paid time off
- Floating holidays
- Paid major holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
