Medical Assistant II-Family & Internal Med-South

Indiana University Health System•Indianapolis, IN

6d•Onsite

About The Position

At IU Health, we are committed to delivering exceptional patient care while creating a supportive and positive workplace for our team members. Join a patient-centered Family & Internal Medicine practice known for outstanding patient experience scores and a highly collaborative care team. Our clinic brings together experienced Medical Assistants and compassionate providers who value teamwork, flexibility, and respect—because great care starts with a great team. This role involves direct patient care and clinical direction to provide patient care in accordance with organizational standards. It ensures the completeness of ordered procedures and treatments, smooth patient flow, general lab work, patient instructions regarding procedures, treatments, and needs, and accurate and timely execution of medical orders and referrals. The position also performs registration and scheduling activities, maintains EMR files, and handles general front office functions. It may involve computerized physician order entry if directed by the assigned physician. The role is also expected to precept current MA team members or MA Externs as requested by leadership.

Requirements

Completion of a Medical Assistant program or hands-on clinical internship experience required
Current Medical Assistant certification required
AHA Basic Life Support for healthcare workers certification required
High school diploma or equivalent required
Graduation from a Medical Assistant program required
Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC)
Knowledge of OSHA, CLIA, and ADA required
Knowledge of ICD-10 and CPT coding required
Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists
Requires basic math and accurate data collection and entry skills

Nice To Haves

TB validated (to administer or read) or validation obtained within 6 months of hire preferred
Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire
Knowledge of standard laboratory and medical procedures
Knowledge of insurance plans and third-party payers

Responsibilities

Room patients and obtain vital signs
Review medications and prepare patients for visits
Support providers during exams and procedures
Perform point-of-care testing and administer injections
Coordinate patient communication (calls, portal messages)
Assist with prior authorizations and patient forms
Assures completeness of ordered procedures and treatments
Assures smooth patient flow
Performs general lab work
Instructs patients concerning procedures, treatments and needs
Ensures medical orders and referrals are carried out accurately and in a timely manner
Performs registration and scheduling activities per organizational and departmental procedures
Maintains EMR files and performs general front office functions as needed
May perform computerized physician order entry, only if directed by assigned physician
Expected to precept current MA team members or MA Externs as requested by leadership