Medical Assistant II - Ortho Spine
About The Position
Mass General Brigham is a not-for-profit organization that relies on a wide range of professionals to advance its mission of supporting patient care, research, teaching, and community service, striving to provide exceptional care. The organization believes in high-performing teams that drive groundbreaking medical discoveries and invites applicants to join its passionate, welcoming community. Built on the legacy of two leading academic medical centers, Mass General Brigham is committed to serving the community, enhancing patient care, teaching, and research, and taking a leadership role as an integrated health care system, recognizing the importance of increasing value and continuously improving quality. The Medical Assistant II role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This position involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Requirements
- High School Diploma or Equivalent required
- Direct MA experience or medical field work 1-2 years required
- Strong interpersonal and communication skills are essential for success in this position.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others.
Nice To Haves
- Associate's Degree Medical Assisting preferred
- Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
- Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred
Responsibilities
- Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
- Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
- Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
- Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
- Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
- Maintains inventory of immunizations and check expiration dates.
- Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
- Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
Benefits
- competitive base pay
- comprehensive benefits
- career advancement opportunities
- differentials
- premiums
- bonuses as applicable
- recognition programs designed to celebrate your contributions and support your professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
