Medical Assistant II - Outpatient Diabetes/Endocrine Clinic

Texas Children's Medical Center•Conroe, TX

About The Position

The Medical Assistant II provides patient care and exceptional customer service in an outpatient diabetes and endocrine clinic in The Woodlands. The role supports efficient clinic operations by coordinating patient flow, schedules, registration, clinical care, and follow-up services. The organization describes its workplace values as Humility, Excellence, Accountability, Respect, and Trust, and emphasizes a safe, efficient, service-focused clinic environment.

Requirements

Two years of related experience.
One of the following certifications is required: CCMA (Certified Clinical Medical Assistant) from the National Health Career Association; CMA-AAM (Certified Medical Assistant) from the American Association of Medical Assistants; EMT, EMT-A, EMT-B, EMT-I, or EMT-P certification from the Texas Department of State and Health Services; NCMA (National Medical Assistant Certification) from the National Center for Competency Testing; NRCMA (Nationally Registered Certified Medical Assistant) from the National Association of Health Professionals; or RMA (Registered Medical Assistant) from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants.

Responsibilities

Welcome patients, families, and visitors professionally, promptly, and in an age-appropriate and culturally sensitive manner.
Communicate appointment status, delays, clinic processes, and patient needs with patients, families, providers, and clinic staff.
Register patients, verify demographic and insurance information, collect applicable fees, and resolve or escalate account concerns.
Coordinate patient flow by prioritizing rooming, communicating patient arrival and readiness, and helping reduce wait times.
Review appointment schedules and obtain needed medical records, laboratory results, diagnostic reports, referrals, and other information before visits.
Collect and document patient and family data, report abnormal findings to a Registered Nurse or provider, and support development of the plan of care.
Administer authorized medications as directed by a physician and document administration, adverse reactions, and patient responses.
Assist with examinations, treatments, testing, emergency responses, room turnover, equipment readiness, and supply management.
Collect, label, process, and transport specimens and perform authorized point-of-care testing in accordance with laboratory procedures.
Complete patient checkout by entering orders, coordinating ancillary services, scheduling follow-up appointments, and communicating preparation instructions.
Monitor provider schedules, coordinate appointment changes, and ensure resources such as interpreters, equipment, and reports are available for patient visits.
Participate in quality-improvement activities and support a safe, efficient, service-focused clinic environment.