Medical Assistant II - Outpatient Diabetes/Endocrine Clinic

Texas Children's Hospital•The Woodlands, TX

About The Position

The Medical Assistant II - Outpatient Diabetes/Endocrine Clinic provides patient care and exceptional customer service in an outpatient health care setting at Texas Children’s Hospital The Woodlands. The role supports efficient clinic operations by coordinating patient flow, schedules, registration, clinical care, and follow-up services. Texas Children’s Hospital The Woodlands is a free-standing pediatric hospital serving children and adolescents across more than 25 specialty care areas.

Requirements

At least one of the listed certifications is required: CCMA from the National Health Career Association; CMA-AAM from the American Association of Medical Assistants; an EMT certification (including EMT-A, EMT-B, EMT-I, or EMT-P) from the Texas Department of State and Health Services; licensed paramedic certification from the Texas Department of State and Health Services; NCMA from the National Center for Competency Testing; NRCMA from the National Association of Health Professionals; or RMA from one of the listed recognized organizations.
Two years of related experience required.

Responsibilities

Welcome patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner.
Communicate appointment status, delays, clinic processes, and patient needs with patients, families, providers, and clinic staff.
Perform patient registration, verify demographic and insurance information, collect applicable fees, and resolve or escalate account concerns.
Coordinate patient flow by prioritizing rooming, communicating patient arrival and readiness, and helping reduce wait times.
Review appointment schedules and obtain medical records, laboratory results, diagnostic reports, referrals, and other information before patient visits.
Collect and document patient and family data, report abnormal findings to a Registered Nurse or provider, and support development of the plan of care.
Administer authorized medications as directed by a physician and document administration, adverse reactions, and patient responses.
Assist with examinations, treatments, testing, emergency responses, room turnover, equipment readiness, and supply management.
Collect, label, process, and transport specimens and perform authorized point-of-care testing in accordance with laboratory procedures.
Complete patient checkout by entering orders, coordinating ancillary services, scheduling follow-up appointments, and communicating preparation instructions.
Monitor provider schedules, coordinate appointment changes, and ensure resources such as interpreters, equipment, and reports are available for patient visits.
Participate in quality-improvement activities and support a safe, efficient, service-focused clinic environment.