About The Position

The Clinical Assistant (CMA/LPN) is a highly skilled, certified or licensed professional who manages patient flow, provides direct patient care, and supports clinical operations in an ambulatory setting. The role uses advanced clinical expertise to support patient management plans, improve provider efficiency, and maintain safety and regulatory compliance. The position performs specialized clinical tasks under provider supervision, administers medications, conducts diagnostic testing, handles laboratory specimens, and completes patient assessments and intake. It also provides patient and family education, manages clinical communications and prescription protocols, coordinates referrals and follow-up care, maintains clinical equipment readiness, and documents procedures and interventions in the Electronic Health Record. The employee is expected to demonstrate professionalism, attendance, cooperation, confidentiality, ethical conduct, and the Healing Model, and to follow organizational policies and applicable regulatory requirements.

Requirements

  • Successful completion of a Medical Assistant Program; certification must be provided upon hire.
  • Current national MA certification or registration as one of the following: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) of the AAMA; alternatively, a current LPN license to practice nursing in Utah.
  • Comprehensive understanding of pharmacology, disease processes, and treatment protocols relevant to the ambulatory setting.
  • High-level proficiency using the EHR for care management, e-prescribing, quality metrics reporting, and clinical documentation.
  • Ability to apply specialized clinical knowledge to complex patient situations and recognize changes in patient status.
  • Excellent communication skills and ability to explain complex medical information to diverse patient populations.
  • Excellent attendance record.
  • Professional appearance and conduct, punctuality, patient confidentiality, and ability to maintain cooperative working relationships.

Responsibilities

  • Manage patient flow and perform direct patient care interventions in an ambulatory setting.
  • Perform specialized clinical tasks under provider supervision, including sterile procedures, wound care, and suture or staple removal.
  • Administer medications, including injections, vaccinations, and oral medications, and monitor and document patient responses.
  • Perform diagnostic testing, including phlebotomy, arterial blood gas collection when trained or licensed, and EKG/ECG testing.
  • Collect, label, and prepare laboratory specimens while following biohazard protocols.
  • Conduct patient assessments and clinical intake, including reconciliation of medications, allergies, and medical history.
  • Educate patients and families about treatment plans, pre- and post-operative instructions, chronic disease management, and medication adherence.
  • Process prescription refill authorizations and coordinate prior authorizations with pharmacies and insurance companies.
  • Coordinate external referrals, diagnostic testing, and hospital follow-up appointments to support continuity of care.
  • Maintain clinical readiness by ensuring specialized medical equipment is sterilized and calibrated.
  • Document procedures and interventions in the Electronic Health Record for compliance, billing, and quality reporting.
  • Maintain professional conduct and appearance, wear an ID badge, and represent the organization positively.
  • Maintain cooperative working relationships with physicians, administration, and staff.
  • Protect patient confidentiality and comply with organizational policies and ethical business practices.
  • Arrive on time and ready to work, manage time throughout the shift, and be prepared to leave after the bedside report is complete.
  • Demonstrate the Healing Model.
  • Apply specialized clinical knowledge to complex patient situations, recognize critical changes in patient status, and initiate appropriate interventions within scope of practice.
  • Communicate complex medical information clearly and advocate for patients.
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