Medical Assistant II - Pediatric Hematology/Oncology

UIOWA • Iowa City, IA

6d • Onsite

About The Position

The Stead Family Department of Pediatrics, Department of Hematology/Oncology, is seeking a full-time Medical Assistant II to support care for adult and pediatric patients with bleeding disorders. The role works collaboratively with the Hemophilia and Thrombosis Center (HTC) multidisciplinary team, including adult and pediatric providers, nurses, social workers, a physical therapist, a dental hygienist, and the HTC program manager/secretary. The Medical Assistant works closely day to day with HTC nurses and hematology consult service providers.

The position supports clinical care and coordination for HTC patients, including clinic visits, procedures, treatment plans, records, communications, and follow-up. The role is based at the University campus in Iowa City, Iowa. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week, with no weekends, on-call time, or holidays required.

The Stead Family Department of Pediatrics provides clinical care, conducts research, and educates pediatric health care providers. Its staff are part of UI Stead Family Children’s Hospital, a comprehensive children’s hospital. The Division of Pediatric Hematology/Oncology is part of Holden Comprehensive Cancer Center and the Children’s Oncology Group, and provides multidisciplinary care for childhood cancers and blood disorders, including transplant, sickle cell, and hemophilia programs.

Requirements

• Certification or registration as a Medical Assistant; completion of a recognized one-year Medical Assistant program; or completion of a health care profession program incorporating Medical Assistant curriculum elements, including pathophysiology, medical terminology, basic pharmacology, medication administration and dose calculation, and psychology.
• Ability to work well on a team.
• Excellent verbal and written communication skills.
• Demonstrated proficiency using Epic.
• Knowledge of medical records documentation requirements.
• High attention to detail.
• Proficiency in Microsoft Excel and Word.
• Knowledge of medical instruments and supplies.
• Knowledge of routine oral, rectal, and injectable medications.
• Knowledge and ability to perform CPR and emergency care procedures.
• Ability to maintain patient confidentiality and a courteous, respectful approach toward patients, visitors, and staff.
• Ability to work safely and comply with special safety and health precautions, including universal precautions.
• Ability to provide care appropriate to the patient’s condition and age.
• Ability to use supplies and equipment cost-efficiently.
• Ability to maintain personal appearance in accordance with the dress code.
• Ability to be punctual, dependable, and flexible, including altering the work schedule to meet unit or patient needs.
• Ability to read and understand instructions and guidelines and read data indicators.
• Ability to maintain effective working relationships.

Nice To Haves

• One year of experience working as a Medical Assistant in an ambulatory clinic.
• Previous Epic experience.
• Previous healthcare support experience.

Responsibilities

• Answer triage phone calls, incoming fax messages, and MyChart messages.
• Place orders for scheduled clinics according to protocol.
• Partner with nursing staff to support the flow of comprehensive clinic visits and follow-up, including directing disciplines to see patients to maximize efficiency.
• Place follow-up calls or messages to patients, print school or work excuse letters and After Visit Summaries, and place follow-up orders according to protocol.
• Send weekly emails to the team about upcoming clinics and procedures.
• Assist with coordinating surgeries and procedures, including obtaining insurance prior authorization and communicating with different disciplines.
• Assist with HTC phone triage and care coordination.
• Assist with scheduling and contacting patients who are overdue for clinic or need to be reassigned.
• Attend and help organize weekly HTC team meetings and follow up on clinical discussions.
• Assist with treatment plans.
• Assist in clinic with patient physical examinations and related treatments, including obtaining patient history and reviewing medication records, allergies, and immunizations.
• Manage internal and external medical records to ensure accurate and complete information is available for patient appointments.
• Perform other duties as assigned and deemed required for patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed