Medical Assistant II - Pediatric Hematology/Oncology

University of Iowa•Iowa City, IA

5d•Onsite

About The Position

The Stead Family Department of Pediatrics, Department of Hematology/Oncology, is seeking a full-time Medical Assistant II to support care for adult and pediatric patients with bleeding disorders. The position works collaboratively with the Hemophilia and Thrombosis Center (HTC) multidisciplinary team, including adult and pediatric providers, nurses, social work, physical therapy, dental hygiene, and HTC program staff. Day-to-day work is performed closely with HTC nurses and hematology consult service providers. The Medical Assistant supports clinical operations, patient communication, clinic flow, care coordination, treatment planning, and medical record management. The role also assists with patient examinations and related treatments and helps ensure accurate information is available for appointments. The position is based at the University Campus in Iowa City, Iowa. It is 100% time (40 hours per week), with a schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. No weekends, on-call time, or holidays are required.

Requirements

Certification or registration as a Medical Assistant, completion of a recognized one-year Medical Assistant program, or completion of a healthcare profession program whose curriculum incorporates elements of a Medical Assistant program, including pathophysiology, medical terminology, basic pharmacology, medication administration with dose calculation, and psychology.
Ability to work well on a team.
Excellent verbal and written communication skills.
Demonstrated proficiency using Epic.
Knowledge of medical records documentation requirements.
High attention to detail.
Demonstrated proficiency in Microsoft Excel and Word.
Knowledge of medical instruments and supplies.
Knowledge of routine oral, rectal, and injectable medications.
Knowledge of and ability to perform CPR and emergency care procedures.
Ability to maintain patient confidentiality.
Ability to interact courteously and respectfully with patients, visitors, and fellow staff members.
Ability to work safely and comply with special safety and health precautions, including universal precautions.
Ability to provide care with regard to patient condition and age.
Ability to use supplies and equipment cost-efficiently.
Ability to maintain personal appearance in accordance with the dress code.
Ability to be punctual, dependable, and flexible, including altering work schedules to meet unit or patient needs.
Ability to read and understand instructions and guidelines and to read data indicators.
Ability to maintain effective working relationships.

Nice To Haves

One year of experience working in an ambulatory clinic as a Medical Assistant.
Previous Epic experience.
Previous healthcare support experience.

Responsibilities

Assist with clinical tasks, including answering triage phones and responding to incoming fax and MyChart messages.
Place orders for scheduled clinics according to protocol.
Partner with nursing staff to support the flow of comprehensive clinic visits and follow-up, including directing disciplines to see patients, contacting patients, printing school or work excuse letters and After Visit Summaries, and placing follow-up orders per protocol.
Send weekly emails to the team about upcoming clinics and procedures.
Assist with coordinating surgeries and procedures, including obtaining insurance prior authorization and communicating with different disciplines.
Assist with HTC phone triage and care coordination.
Assist with scheduling and contacting patients who are overdue for clinic visits or need to be reassigned.
Attend and help organize weekly HTC team meetings and follow up on clinical discussions.
Assist with treatment plans.
Assist in clinic with patient physical examinations and related treatments, including recording patient history, medication records, allergies, and immunizations.
Manage internal and external medical records to ensure accurate and complete information is available for patient appointments.
Perform other duties as assigned and deemed necessary for patient care.