Medical Assistant II - Towncenter Pain

UTMB Health•Texas City, TX

1d•Onsite

About The Position

The Medical Assistant II provides technical, supportive, age-specific, and developmentally appropriate patient care functions for assigned clinical areas. This role may function as a member of a Patient Centered Medical Home clinical team or perform routine administrative and clinical tasks. The Medical Assistant II possesses advanced skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

Requirements

High school or equivalent.
Three years experience.
Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other).
CPR Certification required.

Nice To Haves

Advanced Medical Assistant skills.
Proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.
Proficient in multiple specialty procedures.
Successful completion of all Patient Services Specialist training including refresh training.

Responsibilities

Perform as Medical Assistant and Front desk Registration training.
Effectively identify problems and determine solutions.
Understand clinic flow to maximize clinic usage to meet patient needs.
Assist with patient flow within assigned outpatient clinic setting.
Respond in a timely manner to call-lights.
Provide comfort measures to patient / family.
Perform technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
Obtain vital signs.
Appropriately document chief complaint and reason for visit.
Use aseptic techniques and infection control measures in the performance of duties.
Accurately collect excretory specimens, such as urine and feces.
Obtain blood samples by venipuncture.
Accurately perform tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
Measure and record intake and output as ordered.
Prepare and assist patients undergoing treatments, examinations, and procedures.
Recognize patient care priorities, treatment plan, objectives, and potential crisis.
Under direction of physician, provide other treatments and care to patients appropriate to training, as assigned.
Recognize and communicate patient needs and unusual occurrences with patients / families.
Refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
Safely and properly administer medications as assigned.
Accurately document / communicate interventions and measurements.
Communicate relevant information to appropriate health care provider.
Under supervision, complete accurate, concise, and legible documentation on patient clinic record.
Assist with medication reconciliation as required.
Assist in the maintenance of equipment, supplies, and the environment.
Assist in maintaining a clean and safe environment.
Check equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.
Clean equipment and return to its proper place.
Report equipment and supplies needing replaced or repaired.
Stock rooms, carts, cabinets, etc. as assigned / requested.
Respect and support patient rights.
Serve as patient / family advocate.
Practice principles of patient and employee confidentiality.
Utilize available resources and seek assistance in dealing with ethical dilemmas, as appropriate.
Practice positive customer peer relations.
Consistently communicate in a professional and courteous manner.
Report and seek assistance in dealing with guest complaints / concerns.
Establish and maintain a positive rapport with patient / family and co-workers.
Consistently respond to customer requests / needs in an appropriate manner.
Participate in and support continuous quality improvement activities at the clinic / departmental level, as appropriate.
Demonstrate acceptable productivity and practice cost containment.
Prioritize and complete all work in an effective and efficient manner.
Demonstrate initiative, resourcefulness, and flexibility.
Effectively and efficiently use time, equipment, and supplies.
Function as an interdependent and supportive team member.
Provide support and assistance, as appropriate.
With direction, remain calm and purposeful and respond in an appropriate, professional manner in emergent or chaotic situations.
Participate in clinic meetings / activities and support the clinical, departmental, and organizational philosophy and goals.
Accept responsibility for own growth / development.
Participate in in-services and ongoing education programs.
Remain current on all in-service / education / credentials / certification requirements for position, as appropriate.
Exchange constructive feedback with peers and others.
Conduct self-evaluation and participate in developmental goal setting.
Contribute to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences.
Contribute to provide education and support to patients to enable patients to make decisions and participate in their own care.
Contribute as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care.
Participate in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services.
Contribute to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT.
Contribute to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.
Answer patient calls with accuracy and properly document patient needs.
Perform appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments.
Arrive patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments.
Perform registration including eligibility, demographics and Medicare and third party coverage, communicate any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately.
Dispose of patient within designated timeline.
Proficient in multiple specialty procedures and successful completion of all Patient Services Specialist training including refresh training.