Medical Assistant II - Pulmonary

IU Health • Muncie, IN

8h • Onsite

About The Position

The Medical Assistant II works under the supervision of the designated supervisor and assigned physician, performing duties associated with direct patient care and clinical direction in accordance with organizational standards. The role supports complete and timely procedures, treatments, medical orders, and referrals; promotes smooth patient flow; performs general laboratory work; and instructs patients about procedures, treatments, and care needs. The position also performs registration and scheduling activities, maintains electronic health record files, and handles general front-office functions as needed. The Medical Assistant may precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.

The role is based at 2525 West University Avenue, Suite 404, with a Monday–Friday schedule from 8:30 AM to 5:00 PM. Typical duties include rooming and completing intake for patients, assisting providers with patient care, documenting in Cerner, performing phlebotomy and point-of-care testing, managing patient messages and paperwork, processing prior authorizations, maintaining and scanning medical records, preparing exam rooms, and supporting clinic workflow. Indiana University Health describes itself as a comprehensive health system with 15 hospitals and nearly 40,000 team members, and highlights opportunities for team-member learning and professional development.

Requirements

• High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; the diploma must be completed within 13 months from the start date.
• Requires 0–2 years of relevant experience.
• Current medical-assisting certification from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support certification for healthcare workers; other advanced life-support certifications may be required according to unit or department specialty and patient-care policies.
• Knowledge of OSHA, CLIA, and ADA.
• Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies under current clinical policy and Point of Care and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Ability to meet technical and physical standards.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
• Dependability, reliability, teamwork, a positive attitude, strong communication skills, and willingness to learn and support teammates.

Nice To Haves

• Experience with Cerner.
• Phlebotomy, point-of-care testing, and prior authorization experience.
• Knowledge of ICD-10 and CPT coding.

Responsibilities

• Room patients and complete intake during clinic visits.
• Support providers with patient care and clinical direction.
• Manage patient messages and paperwork.
• Process prior authorizations.
• Perform phlebotomy and point-of-care testing.
• Document in Cerner and maintain electronic health record files.
• Scan and maintain medical records.
• Prepare exam rooms and support clinic workflow and smooth patient flow.
• Perform general laboratory work and ensure ordered procedures and treatments are complete.
• Instruct patients concerning procedures, treatments, and care needs.
• Ensure medical orders and referrals are carried out accurately and in a timely manner.
• Perform registration, scheduling, and general front-office functions as needed.
• May precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Eligibility for student loan forgiveness.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly incentives.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED