Medical Assistant II - Glendale Gyn Onc - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

University of Southern California•Glendale, CA

6d•$22 - $34

About The Position

The Medical Assistant II supports medical care providers in an outpatient clinic setting, providing clinical, administrative, and front-office support. The role includes rooming patients, preparing equipment and instruments, assisting with examinations and minor procedures, documenting information in electronic or paper medical records, obtaining medical histories and vital signs, performing appropriate diagnostic tests, maintaining exam rooms and supplies, and providing basic patient education. The incumbent helps maintain clinic and patient flow and works with minimal supervision, with periodic progress checks. The position also supports patient registration and clinic operations by greeting patients, completing check-in and check-out, verifying insurance, collecting payments, scheduling appointments and procedures, coordinating referrals and authorizations, responding to patient messages, and managing records and follow-up. The Medical Assistant II interacts regularly with patients, staff, supervisors, and physicians, protects confidential information, and follows organizational safety policies and applicable regulations.

Requirements

High school diploma or equivalent.
Graduate of an approved Medical Assistant Certificate/Diploma program.
At least 1 year of experience in an outpatient or ambulatory clinic setting.
Experience with an electronic medical record (EMR).
Ability to analyze clinical and administrative information and determine appropriate actions to resolve conflicts and discrepancies.
Ability to interact effectively with patients, staff, and physicians.
Ability to multitask effectively and work as a team member in a hospital operations or ambulatory services setting.
Ability to use Microsoft Word and Excel.
Ability to write clearly and concisely and edit and proofread grammatically correct, factual correspondence.
Professional and effective work skills to handle responsibilities in a fast-paced, high-pressure setting.
Knowledge and proficiency with insurance.
Knowledge of Medical/CCS billing and authorization guidelines.
Knowledge of the operation and maintenance of patient-related testing equipment.
Skill in acquiring accurate medical histories.
Strong insurance verification and pre-registration background.
Strong organizational and follow-up skills.
Working knowledge of basic medical terminology and diseases.
Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
Fire Life Safety Training (LA City) is required within Los Angeles City; if not held upon hire, it must be obtained within 30 days and maintained through renewal before expiration.

Responsibilities

Document and update patient medical histories and other requested information in electronic or paper records.
Obtain pertinent vital signs and perform diagnostic and screening tests within scope of practice and as ordered.
Perform laboratory duties as needed, including drawing blood, obtaining specimens, urinalysis, and cultures.
Administer immunizations, injections, and medications within scope of practice and according to provider orders and applicable handling policies.
Assist physicians with minor procedures by preparing instruments and medications, responding to physician needs, and preparing instruments for reprocessing.
Process medication refill requests, contact pharmacies, and determine when physician review is needed.
Educate patients about how to take their medications and provide other patient education as appropriate.
Manage daily schedules and support timely patient flow.
Maintain, clean, disinfect, and stock examination rooms, instruments, equipment, medications, and supplies; place orders as needed and perform basic equipment maintenance.
Consult physicians about test results and alert them to positive results or abnormalities; report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.
Coordinate patient care and respond to patient questions as a liaison between patients and medical staff.
Monitor and track work requests and provide technical support services where needed.
Triage patient issues and resolve matters related to billing, tests, appointments, and medical records; respond to patient messages and voicemails the same day.
Respond to requests from doctors and technical staff, make calls, obtain records, and follow procedures for cancellations and no-shows.
Review active worklists and address patient account needs; support department huddles and team meetings.
Greet patients and complete check-in and check-out, registration, encounter entry, chart collation, and payment collection.
Verify and update patient demographic, insurance, primary care provider, and referring provider information; scan insurance cards and other relevant documents.
Explain consent, HIPAA, and noncovered-services forms, obtain required signatures, and ensure questionnaires are completed as needed.
Confirm managed-care preauthorization when required and accurately coordinate registration, referrals, scheduling, and associated documentation.
Schedule appointments, procedures, ancillary testing, recalls, and follow-up visits; review scheduling templates and arrange appointments at other geographic locations when requested.
Answer telephone lines, provide information about departmental services, and make appropriate patient accommodations.
Inform patients of appointment delays and provide emergency-services location and office-hours information when callers report an emergency.
Maintain organized and neat clinic and reception areas, adequate supply levels, patient confidentiality, and compliance with safety policies and regulations.
Perform other duties or projects as assigned or requested.