Medical Assistant II

KLICKITAT COUNTY PUBLIC HOSPITAL DISTRICT NO 1•Goldendale, WA

1d•Onsite

About The Position

The Medical Assistant II meets the following requirements in addition to the requirements of the Medical Assistant I job description: The Medical Assistant I (MA) performs direct patient care activities under the direction of a licensed provider in the Family Medicine (FM) clinic within his/her scope of practice (RCW 18.360.050). The MA I supports the provider, nurse, or other staff with the daily coordination of patient care and patient access by organizing patient flow, collecting patient information, entering all patient information and clinical data in the electronic medical record (EMR), communicating key information with the physician/provider, and anticipating and acting on patient needs proactively. The MA I demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, physicians, and other customers, and works collaboratively with colleagues and departments throughout the organization to provide optimal patient outcomes. Maintains a safe, clean, and organized work environment.

Requirements

High school diploma or GED required.
Current Washington State Medical Assistant certification (Certified) required.
BLS required.
Basic computer knowledge required (Word, Excel, Internet, EMR).
At least one (1) year of recent experience providing direct patient care in an outpatient or acute care medical setting is preferred.
Demonstrated knowledge of basic medical assisting skills (i.e., taking vital signs, administering vaccines and medications, recognizing abnormal signs and symptoms, etc.); first aid; patients' rights; universal precautions; infection control; body mechanics; basic medical and nursing terminology.
Ability to anticipate tasks and prioritize assignments.
Requires critical thinking skills, decisive judgment, and the ability to work with regular supervision.
Demonstrate positive interpersonal and communication skills with colleagues, patients, families, and providers, particularly during high-stress situations.
Follow oral and written instructions precisely.
Excellent organizational and multi-tasking skills.
Keen attention to detail and a high degree of accuracy; risk of error could result in significant harm or loss.
Ability to deliver excellent customer service to both internal (patients and staff) and external customers (visitors and vendors), and work effectively with distraught or agitated individuals.
Work productively and cohesively within a team and resolve conflict in a positive manner.
Adaptability is essential to manage the needs of a department with unpredictable volume and resources.
Ability to read, write, speak, and understand English.
Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as the ability to effectively utilize and enter information in the electronic medical record (EMR).
Plus copier and fax proficiency.
Proficiency with basic computer programs, including Microsoft Word and Excel, and have good typing skills.

Nice To Haves

National Certification through AAMA or equivalent preferred.

Responsibilities

Performs aseptic procedures and assists with sterile procedures.
Performs capillary blood withdrawal, and intradermal, subcutaneous, and intramuscular injections.
Performs electrocardiography.
Administers medication and vaccines with a provider's order.
Prepares patients for and supports routine and specialty examinations, procedures, treatments, and minor office surgeries, and assists with EMR documentation.
Obtains vital signs and accurately records the patient's chief complaint, symptoms, history, allergies, and immunizations in the medical chart or electronic medical record (EMR).
Collects specimens as instructed by the physician/provider.
Prepares patients for examination by the physician/provider, and supports, as needed, in the examination of the patient (e.g., holds the child for injection, turns the patient, hands the instruments to the provider, etc.).
Obtains, prepares, and sets up supplies and instruments to be used in the care and treatment of patients.
Administers injections/vaccines, medications; seeks clarification of unclear verbal or written orders, reports all drug errors or near misses as appropriate, consults with physician/provider when seeking additional information.
Tracks and routes diagnostic test results to provider(s) for review, and communicates test results to patient when deemed appropriate by physician/provider.
Reports abnormal values, significant deviations, or key information to the physician/provider promptly.
Performs waived testing as allowable by CLIA (e.g., urine dip, blood sugar, rapid strep).
Enters all required patient information and clinical data into the electronic medical record (EMR) system to maintain the clinic's paperless charting.
Uses the principles of growth and development to assess each patient's age-specific needs and provides age-specific treatment and care.
Maintains a clean, well-stocked, safe environment for patients and staff; keeps patient care and utility areas neat and clean.
Answers phone, takes messages, and assists the physician/provider or other staff as needed.
Maintains established departmental policies and procedures, objectives, safety, environmental, and infection prevention standards.
Participates in departmental and organizational quality management activities.
Cooperates with other personnel to achieve department objectives and maintain good employee relations, interdepartmental objectives, and infection control policies.
Performs other duties as assigned.