Medical Assistant- Ferndale

Planned Parenthood of Michigan•Ferndale, MI

10d•Onsite

About The Position

Under direct supervision, uses basic knowledge and skills obtained through on-the-job training to provide patient centered medical services and education in support of the Planned Parenthood of Michigan (PPMI) mission. This role involves maintaining patient records, participating in patient access goals, and integrating equity and inclusion best practices. The Medical Assistant will promote productivity, patient donations, outreach, and other business goals while ensuring compliance with all applicable laws, PPMI policies, and insurance guidelines. They will be fully trained and signed off in either Front and Back duties as outlined for the services provided at their work location.

Requirements

High School Diploma or Equivalent
At least 2 years’ experience working in a health care environment, preferable in a reproductive health setting.
Any equivalent combination of experience, education, and/or training approved by Human Resources.
Commitment to advancing race (+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our society.
Demonstrated ability to effectively communicate across differences, as well as hear and act on feedback related to identity and equity with an openness to learn.
Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.

Nice To Haves

Knowledge of medical records management systems a plus.

Responsibilities

Maintain patient records and enter information into electronic health record (EHR) systems.
Participate actively and strives towards patient access and demand goals.
Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards.
Integrate equity and inclusion best practices into all job functions and patient interactions.
Promote productivity, patient donations, outreach and other identified business goals.
Perform all duties in compliance with all applicable laws, PPMI policies and insurance guidelines.
Perform other duties and responsibilities as assigned.
Is fully trained and signed off in EITHER the Front and Back duties outlined below for all of the services provided at their work location.
Greet patients and visitors in person or on the phone and schedule appointments as needed. Refer calls to other providers for services that are out of the PPMI scope.
Assist patients with check in process and paperwork completion.
Obtain patient insurance information which may include verifying insurance and obtaining health plan authorization.
Assess patients’ financial resources including eligibility for available programs and insurances.
In accordance with PPMI cash handling policy and procedures, collect all fees.
Record financial and billing transactions in the practice management system.
Under the direction of a physician or clinician, dispense medication and supplies to patients.
Perform basic diagnostic testing including finger poke, basic vital signs, urine pregnancy testing, urinalyses, and hemoglobin, rapid HIV test, and blood draws. Prepare lab specimens, requisitions and tracking logs for transport to laboratories for evaluation.
Obtain patient vital signs including obtaining blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment. Administer Injections.
Prepares patients for procedures as applicable and discusses pain management options. Assist clinician or physician during exams or procedures.
May participate in aftercare services.
Provide basic factual, unbiased, patient education and general information regarding pregnancy management options (including abortions options, risks, and adoption resources), information and risks on Birth Control Methods (BCM), Sexually Transmitted Infections (STIs), and all other basic health care services within the scope of PPMI’s practice. Screens for possible coercion. Refers to outside resources as needed.