Medical Assistant I, Primary Care New Patient Intake Team

Christiana Care Health Services • Wilmington, DE

8d • Remote

About The Position

ChristianaCare's Primary Care New Patient Intake Team is seeking a professional, dependable, detail-oriented Medical Assistant I with strong communication, integrity, and solid technical and clinical skills. The Primary Care New Patient Intake Team serves as a bridge between patients and their long-term primary care home. This dedicated team supports patients during the transition period by coordinating their care needs, assisting with scheduling, and ensuring they receive timely support while they are being connected with their permanent primary care practice. You will join a collaborative care team consisting of one full-time provider, one part-time provider, two casual providers, and one full-time Medical Assistant I, working together to deliver exceptional patient care and support a positive team environment. As a Medical Assistant I, you support physicians and care teams by providing essential clinical and administrative assistance through virtual patient interactions. You help ensure quality care by coordinating patient needs, managing communications, updating electronic medical records, assisting with scheduling and referrals, supporting patient portal access, and facilitating seamless connections between patients and providers.

Requirements

• High School Graduate or GED required.
• Graduate of a recognized Medical Assistant Program or hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).

Responsibilities

• Provide remote support to patients, providers, and care teams by delivering essential clinical and administrative assistance through virtual platforms.
• Conduct virtual patient interactions.
• Assist with visit preparation.
• Manage electronic medical record (EMR) updates.
• Coordinate patient communications.
• Support referrals, authorizations, and scheduling workflows.
• Assist with troubleshooting video visits.
• Support patient portal access.
• Complete clerical responsibilities to ensure a seamless and efficient virtual care experience.

Benefits

• Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
• Low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Up to $5,250 per year in tuition reimbursement.
• Up to $5,000 in adoption assistance.
• 12 weeks of paid parental leave after one year of service.
• Access to two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service.
• Free financial coaching, counseling, and budgeting support.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED