Medical Assistant I, Primary Care New Patient Intake Team
About The Position
ChristianaCare's Primary Care New Patient Intake Team is seeking a professional, dependable, detail-oriented Medical Assistant I with strong communication, integrity, and solid technical and clinical skills. The Primary Care New Patient Intake Team serves as a bridge between patients and their long-term primary care home. This dedicated team supports patients during the transition period by coordinating their care needs, assisting with scheduling, and ensuring they receive timely support while they are being connected with their permanent primary care practice. You will join a collaborative care team consisting of one full-time provider, one part-time provider, two casual providers, and one full-time Medical Assistant I, working together to deliver exceptional patient care and support a positive team environment. As a Medical Assistant I, you support physicians and care teams by providing essential clinical and administrative assistance through virtual patient interactions. You help ensure quality care by coordinating patient needs, managing communications, updating electronic medical records, assisting with scheduling and referrals, supporting patient portal access, and facilitating seamless connections between patients and providers.
Requirements
- High School Graduate or GED required.
- Graduate of a recognized Medical Assistant Program or hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).
Responsibilities
- Provide remote support to patients, providers, and care teams by delivering essential clinical and administrative assistance through virtual platforms.
- Conduct virtual patient interactions.
- Assist with visit preparation.
- Manage electronic medical record (EMR) updates.
- Coordinate patient communications.
- Support referrals, authorizations, and scheduling workflows.
- Assist with troubleshooting video visits.
- Support patient portal access.
- Complete clerical responsibilities to ensure a seamless and efficient virtual care experience.
Benefits
- Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
- Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
- Low deductibles.
- $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers.
- $0 copays for unlimited urgent care visits at GoHealth facilities.
- 32 days of PTO each year, including 7 major holidays.
- Options to roll over or cash out unused PTO.
- Up to $5,250 per year in tuition reimbursement.
- Advanced fertility care through Progyny.
- Free maternity education and support.
- Up to $5,000 in adoption assistance.
- 12 weeks of paid parental leave after one year of service.
- Two retirement plans, including a 403(b) with up to a 50% match.
- Company-funded contribution of 3%-5% to retirement based on service.
- Free financial coaching, counseling, and budgeting support.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
