Medical Assistant I Northwest Pediatrics

Advocate Health and Hospitals Corporation•Greensboro, NC

6d•Onsite

About The Position

Northwest Pediatrics is a patient- and family-centered pediatric office in Northwest Greensboro with 11 providers, serving patients from birth through age 21. The Medical Assistant prepares and rooms patients, gathers and documents relevant health information, supports clinicians with clinical procedures and tests, administers routine medications under approved orders or protocols, and helps coordinate follow-up care and referrals. The role works with physicians, advanced practice professionals, registered nurses, and other members of the care team to support clinic flow and provide timely, accurate communication to patients. The Medical Assistant must provide care appropriate to patients’ ages and demonstrate understanding of growth and development across the life span. Depending on specialty needs and demonstrated competencies, the position may include basic and advanced clinical support tasks under clinical supervision. The job requires frequent movement and lifting, use of necessary equipment, and exposure to common clinical hazards; protective clothing and equipment are worn as needed.

Requirements

Graduation from an accredited Medical Assistant program.
Current Medical Assistant certification from an accepted certifying organization: CMA (AAMA), CCMA (NHA), NCMA (NCCT), RMA (AMT), RMA (American Allied Health), NCMSMA (NHCWA), NRCMA (NAHP), or NRMA (NRMA).
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA).
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigation in a Windows operating system, and electronic mail, with exposure to electronic medical records systems.
Customer-service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; patient-handling equipment and another team member are expected for patient lifts over 35 pounds or when a patient cannot assist, when available.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids.

Nice To Haves

One year of experience preferred.

Responsibilities

Prepare and room patients by obtaining vital signs and gathering, documenting, and updating pertinent health information, including chief complaint, allergies, and medications.
Monitor and complete Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within the Medical Assistant’s scope.
Perform laboratory procedures, including tests and specimen collection, using aseptic technique and standard precautions and infection-control guidelines.
Assist physicians and advanced practice professionals with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
Administer routine medications under physician or advanced practice professional orders or approved standing orders and protocols.
Follow through on procedure and test requests, pre-approved care algorithms, new appointment times, and referrals to other facilities or services.
Refer questions to registered nurses and physicians or advanced practice clinicians according to scope-of-practice guidelines, and relay information to patients as directed.
Communicate with clinicians and other care-team members to maintain smooth clinic flow and adjust as needed.
Communicate accurate and timely information to patients.
Perform specialty-dependent clinical support tasks within demonstrated competencies and under clinical supervision, which may include suture or staple removal, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, and prescription refills using approved protocols.
Provide care appropriate to the ages of patients served, applying knowledge of growth and development and age-specific needs in accordance with departmental policies and procedures.
Operate equipment necessary to perform the job and wear protective clothing and equipment as needed.