Medical Assistant I Ambulator & Outpatient

Advocate Health • Charlotte, NC

3d • $22 - $33

About The Position

The Medical Assistant I provides patient care within the Medical Assistant scope of practice and follows applicable policies, procedures, training, and competency requirements. The role supports patient visits by completing rooming tasks and screenings, assisting with or performing ordered procedures, handling laboratory work and point-of-care testing, and safely administering medications and vaccines. The Medical Assistant may also perform clinic administrative tasks, is cross-trained for relevant specialty duties, and supports effective communication, teamwork, a clean and stocked work environment, and age-appropriate care.

Requirements

• High school diploma or GED.
• For Greater Charlotte and Wake Forest: completion of an accredited Medical Assistant program, qualifying structured clinical military training documented per DD214, or EMT.
• For IL/WI Divisions and Floyd & Navicent: completion of an accredited or approved Medical Assistant program, or two years of verifiable full-time Medical Assistant experience within the last five years.
• For Greater Charlotte and Wake Forest: current American Heart Association BLS certification and successful completion of Atrium Health's competency assessment.
• For IL/WI Divisions and Floyd & Navicent: obtain American Heart Association BLS for Healthcare Providers certification within 45 days unless the department leader determines it is not required.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills, including the ability to build rapport and maintain professional relationships with patients, team members, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, and using email; exposure to electronic medical records systems.
• Customer service skills that support a positive patient experience.
• Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other team member when available.
• Functional speech, vision, hearing, and touch, with the ability to use fine-hand manipulation skills.
• Ability to work with exposure to mechanical, electrical, and chemical hazards and blood and body fluids, and to wear protective clothing and equipment as needed.
• Ability to operate equipment necessary to perform the job.

Nice To Haves

• For Wake Forest: certification through one of the listed organizations: AAMA, AMT, AAH, NHCWA, NHA, MCMA, NAHP, or NRMA.
• For select Wake Forest areas: Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification within one year.

Responsibilities

• Follow the Medical Assistant scope of practice, policies, and procedures, and maintain specialty-specific training and competency when providing patient care.
• Complete patient rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings.
• Assist providers with or perform procedures as ordered.
• Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing laboratory orders and requisitions, and tracking results.
• Perform point-of-care testing and CLIA-approved waived laboratory and practice-specific diagnostic tests in accordance with applicable orders and CLIA standards.
• Safely administer medications and vaccines in accordance with the rights of medication administration.
• Perform other assigned duties, including medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
• Cross-train and perform duties relevant to the specialty or clinic practice within the Medical Assistant scope.
• Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
• Maintain a clean work environment; appropriately clean instruments and equipment, ensure equipment and supplies are in working order, and keep areas stocked.
• Provide care appropriate to patients' ages and developmental needs in accordance with departmental policies and procedures.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, potential premium and incentive pay for eligible positions, and opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED