Medical Assistant I - ENT (Full-time)

Billings Clinic•Billings, MT

9d•Onsite

About The Position

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family. Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Prepares room, equipment and supplies as dictated by a particular examination, patient’s needs, and Billings Clinic exam and procedure room cleaning guidelines. Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays. Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider. Orders and maintains clinical and office supplies and equipment as directed. Maintains patient files, records and other information. Adheres to confidentiality requirements. Compiles statistical data for reports as directed. Attends required meetings and participates in committees as requested. Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in the medical record. Collects laboratory specimens as needed. Cleans and disinfects equipment per Billings Clinic sterile processing guidelines. Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older. Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures. Performs all other duties as assigned or as needed to meet the needs of the department/organization. Cross-Training on Information/ SPECIFIC Systems. Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level. Safe pharmaceutical handling requirements and guidelines. Application of personal protective equipment (PPE) for patient and staff safety. Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider. Practices according to Billings Clinic MA job description, guidelines and physician judgment. Work is performed under the direct supervision of a physician. Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider. Expected to prioritize all aspects of job performance. Communication with patient on expectations, e.g. being late for scheduled appointment, wait times. Work with leadership on service recovery as needed. Medical Terminology (available through LMS). Process Improvement / Quality Assurance /Risk Management. Adheres to patient safety goals and standards. Participates in Process Improvement or Risk related activities within the department. Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician’s/non-physician provider’s time. Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.). Safe pharmaceutical handling requirements and guidelines. Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures. Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP.

Requirements

High school diploma or equivalent
Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level
Safe pharmaceutical handling requirements and guidelines
Application of personal protective equipment (PPE) for patient and staff safety
Practices according to Billings Clinic MA job description, guidelines and physician judgment
Work is performed under the direct supervision of a physician
Medical Terminology (available through LMS)

Nice To Haves

Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider
Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider
Expected to prioritize all aspects of job performance
Communication with patient on expectations, e.g. being late for scheduled appointment, wait times
Work with leadership on service recovery as needed
Demonstrate phlebotomy skills if relevant to area.

Responsibilities

Prepares room, equipment and supplies as dictated by a particular examination, patient’s needs, and Billings Clinic exam and procedure room cleaning guidelines.
Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery.
Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
Orders and maintains clinical and office supplies and equipment as directed.
Maintains patient files, records and other information.
Compiles statistical data for reports as directed.
Receives and prepares patient for examination and treatment as directed.
Obtains and records history and vital signs.
May assist in preparing for minor procedures and physical exams.
Charts and documents in the medical record.
Collects laboratory specimens as needed.
Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.
Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Adheres to patient safety goals and standards.
Participates in Process Improvement or Risk related activities within the department.
Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician’s/non-physician provider’s time.
Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.).
Demonstrate phlebotomy skills if relevant to area.
Cross-trained to assist physician and/or non-physician provider with procedures.
Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP.