Medical Assistant - Human Genetics - Full-Time

Cincinnati Children's

10d•Onsite

About The Position

The Medical Assistant with the required training, education and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician. This role is crucial in providing competent technical and clinical services, adapting to daily needs based on CCHMC policy, best practice guidelines, and department requirements. The Medical Assistant will support care providers with procedures and physical exams, prepare patients for examination and treatment, and ensure care is consistent with family-centered care and medical home models. They will provide flexible, culturally competent, and responsive care, treating families as partners in decision-making and offering information, services, and support collaboratively and respectfully. The role also involves acting as a customer advocate, responding promptly to parent requests and concerns, and providing appropriate education. Collaboration with peers and colleagues, sharing knowledge, and promoting a positive work environment are key aspects. Additionally, the Medical Assistant will manage records according to department policy, assist with data collection, obtain necessary forms, maintain patient files, and demonstrate adherence to documentation practices. Responsibilities also include managing specimens per protocols, maintaining knowledge of routine testing processes, retrieving test results, and communicating normal lab results as delegated.

Requirements

High school diploma or equivalent
Graduate of a program in Medical Assisting AND No directly related experience
OR Completion of a formal medical services training program of the US armed forces
OR 1 year of work experience in a related job discipline

Responsibilities

Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
Assist care providers with procedures and physical exams of patients.
Prepare patients for examination and treatment.
Provide care consistent with the family-centered care and medical home models.
Provide flexible, culturally competent and responsive care to the needs of the patient and family.
Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.
Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.
Respond quickly to parent requests and concerns.
Provide appropriate education/information to patients and/or families.
Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals.
Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions.
Share knowledge and/or provide support for team members.
Contribute to and promote a positive and professional work environment/atmosphere.
Manage records per department policy.
Assist with collection of data for various forms.
Obtain consent and release of information forms when indicated.
Maintain patient files, records and other information.
Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
May manage specimens per protocols.
Maintain knowledge of all routine testing processes and retrieve test results.
Communicate normal lab results as appropriately delegated.