Medical Assistant/Front Desk Receptionist

Centers for Advanced Orthopaedics LLC

12d•Onsite

About The Position

The Medical Assistant assists providers with efficient patient flow while maintaining high standards of care and performs a variety of general patient care activities. The Medical Assistant helps to ensure a positive patient experience while performing the analytical, technical and customer service skills necessary to support the care of the patient. The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Front Desk Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.

Requirements

High school diploma or equivalent.
Proficiency with the Microsoft Office suite of products required.
Experience and proficiency working with computers and electronic medical records.
Must be able to read, write, speak, understand, and communicate in the English language.

Nice To Haves

At least 2 years of medical office administrative experience preferred.
Medical Assistant Certification preferred.
CPR for Healthcare Providers certification preferred.
One year of experience as a Medical Assistant in a busy physician’s office, or equivalent combination of certification and experience, preferred.
Working knowledge of medical terminology and coding.

Responsibilities

Represents CAO and the Practice in a professional and patient-focused manner, with an emphasis on service excellence.
Shows patients to examination rooms, procedure rooms or operative rooms and prepares them for the physician.
Records patients' medical history, medications, allergies, vital statistics, and information such as test results in medical records.
Ensure proper consent forms are obtained prior to preparing a patient for treatment.
Prepare and administer medications as directed by a physician following safety protocol of right dose, right patient, right route, right drug and noting expiration date.
Explain treatment procedures, medications, diets, wound care instructions and physicians' instructions to patients.
Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures.
Under Provider direction, authorize drug refills and provide prescription information to pharmacies.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Keeps exam room supplies stocked, audits and discards expired medications, maintains instruments, and prepares sterilization as required.
Maintains all logs and required checks (e.g., refrigerator temperature, expired medications, autoclave, etc.).
Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and notifying manager when unable to resolve matters.
Adheres to all CAO and Practice professional standards, policies and procedures, and federal, state, and local requirements. These include but are not limited to safety, attendance, punctuality, personal appearance, and conduct.
Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic coding, and keeping patient information confidential.
Maintains an effective and collaborative working relationship with patients, medical staff, coworkers, and the public.
Assists providers with office procedures.
Takes telephone messages and provides feedback and answers to patient/physician/surgery center/pharmacy calls.
Performs other duties as assigned.
Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
Manages multiline telephone system efficiently and politely, minimizing hold time.
Ensures availability of treatment information by retrieving and updating patient records.
Verifies financial records and collects patient charges while filing and expediting third-party claims.
Maintains office inventory and equipment by anticipating supply needs and expediting supply orders. Including maintaining reception area in a neat and orderly condition.
Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
Opens and sorts office mail. Delivers outgoing mail to the post office daily.
Participates in the medical office emergency routine when required. Summons ambulance or EMS and assists other staff members as needed.
Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.