Medical Assistant (Front & Back Office) Administrative Assistant I, UNLV Student Wellness, Student Health Center [R0150996]

University of Nevada Las Vegas•Las Vegas, MD

About The Position

The University of Nevada, Las Vegas invites applications for Medical Assistant (Front & Back Office) Administrative Assistant I, UNLV Student Wellness, Student Health Center [R0150996] ROLE of the POSITION Student Wellness at the University of Nevada, Las Vegas seeks a full-time Front & Back Office Medical Assistant I, to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Office Medical Assistant duties include but are not limited to: Front Office Duties Accurately schedule, re-schedule, cancel, and confirm appointments. Enter and update patient/client data into the electronic health record (EHR), forms and reports. Verify, obtain and maintain patient/client demographics. Perform check-in and check-out procedures. Assist and guide patients/clients with patient portal system. Trouble shoot portal use issues and resolve portal concerns. Accept and process payments according to department procedures. Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process. Follow and complete individual daily closing and reconciliation process per department policy and procedure. Maintain and update SWC patient accounts in a timely manner and organized format. Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration. Reception Duties and Customer Service Acknowledge and greet patients, clients, and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services. Control flow, monitor and manage entry into clinic area. Answer telephones, emails, instant messages (IM) and assist with requests resulting from these inquiries. Retrieve and respond to messages (phone, in-person, electronic). Coordinate deliveries, patient/client/guest/visitor flow with internal departments. Ensure a neat, clean and professional appearance of the lobby, self-check-in, and front desk areas. Report damaged or non-functioning equipment/furniture, restroom work orders, or hazards to team lead and/or supervisor immediately. Back Office Clinical Duties Perform accurate and thorough patient intakes, including taking an appropriate patient history and vital signs Prepare patients for medical examinations and medical procedures Assist healthcare providers with treatments, examinations, and procedures Prepare and administer injections and immunizations per SHC policy and procedure Prepare, maintain, and stock examination and treatment areas Perform and maintain inventory of medical supplies and equipment Effectively and efficiently document in electronic health record (EHR) system Recognize and respond to emergencies in collaboration with the healthcare provider team Teach patients methods of health promotion and disease prevention Follow up on patient test results under the guidance of healthcare provider/RN Prioritize and perform multiple tasks as needed in the clinic Treat patients with compassion, empathy, and professionalism Apply principles of universal precautions, aseptic technique, and infection control Comply with quality assurance practices Participate in infection prevention assessments and safety drills Strictly uphold the confidentiality of health information and protect patients’ right to privacy

Requirements

Graduation from high school or equivalent education and one year of clerical experience which included experience in one or more of the following areas: maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.
Successful completion of a medical assistant program (or related education and experience within a healthcare setting) are required.
Must have valid CPR certification.
All candidates must pass a background screening.
This position is considered a healthcare worker and must follow the federal COVID-19 vaccine requirement by providing proof of being fully vaccinated against COVID-19 or have an approved medical or religious waiver on file with Human Resources before their start date.
Employees of the UNLV Student Wellness Center must be in compliance with our Employee Exposure to Communicable Disease (Prevention of) Policy.

Nice To Haves

Medical assistant national certification preferred
COMMITMENT to DIVERSITY and CAMPUS VALUES A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

Responsibilities

Accurately schedule, re-schedule, cancel, and confirm appointments.
Enter and update patient/client data into the electronic health record (EHR), forms and reports.
Verify, obtain and maintain patient/client demographics.
Perform check-in and check-out procedures.
Assist and guide patients/clients with patient portal system.
Trouble shoot portal use issues and resolve portal concerns.
Accept and process payments according to department procedures.
Perform assigned clinic opening and closing procedures.
Assists as required during daily reconciliation process.
Follow and complete individual daily closing and reconciliation process per department policy and procedure.
Maintain and update SWC patient accounts in a timely manner and organized format.
Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration.
Acknowledge and greet patients, clients, and visitors upon entering the Student Wellness Center.
Provide accurate general information about SWC and its services.
Control flow, monitor and manage entry into clinic area.
Answer telephones, emails, instant messages (IM) and assist with requests resulting from these inquiries.
Retrieve and respond to messages (phone, in-person, electronic).
Coordinate deliveries, patient/client/guest/visitor flow with internal departments.
Ensure a neat, clean and professional appearance of the lobby, self-check-in, and front desk areas.
Report damaged or non-functioning equipment/furniture, restroom work orders, or hazards to team lead and/or supervisor immediately.
Perform accurate and thorough patient intakes, including taking an appropriate patient history and vital signs
Prepare patients for medical examinations and medical procedures
Assist healthcare providers with treatments, examinations, and procedures
Prepare and administer injections and immunizations per SHC policy and procedure
Prepare, maintain, and stock examination and treatment areas
Perform and maintain inventory of medical supplies and equipment
Effectively and efficiently document in electronic health record (EHR) system
Recognize and respond to emergencies in collaboration with the healthcare provider team
Teach patients methods of health promotion and disease prevention
Follow up on patient test results under the guidance of healthcare provider/RN
Prioritize and perform multiple tasks as needed in the clinic
Treat patients with compassion, empathy, and professionalism
Apply principles of universal precautions, aseptic technique, and infection control
Comply with quality assurance practices
Participate in infection prevention assessments and safety drills
Strictly uphold the confidentiality of health information and protect patients’ right to privacy