Medical Assistant - Float - Healthy Families Primary Care & Bayfront ENT

UPMC•Erie, PA

4d•Hybrid

About The Position

UPMC’s Healthy Families Primary Care and Bayfront ENT offices are looking for a flexible, motivated Medical Assistant to fill a float position between two dynamic locations. This role offers a unique opportunity to engage with diverse patient populations while honing both clinical and administrative skills. Prior experience in medical offices, patient rooming, vitals collection, EMR use, and customer service is preferred—but we welcome candidates eager to learn and grow. You’ll play a key role in delivering exceptional care and supporting smooth daily operations across both practices. If you’re ready to bring your compassion and professionalism to two great departments, we’d love for you to apply! This position will work Monday through Friday from 8:00am to 4:30pm. The selected candidate must be willing to work at both locations. No holidays, evenings or weekends are required, providing a great work-life balance. Title and starting pay rate of this position may vary based on years of experience.

Requirements

High school diploma or equivalent is required.
Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

Prior experience in medical offices
Patient rooming experience
Vitals collection experience
EMR use experience
Customer service experience

Responsibilities

Check schedules and organizing patient flow.
Accompany patients to exam/procedure room.
Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
Collect patient information/history; taking vitals, performing screenings per provider guidelines.
Relay instructions to patients/families.
Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
Prepare patient rooms, set up instruments and equipment according to department protocol.
Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
Clean according to scheduled maintenance program and keeping appropriate records.
Manage inventory of supplies; restocking exam/procedure rooms.
Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
Maintain strict confidentiality related to medical records and other data.
Comply with all UPMC Health System policies and procedures.
Perform phlebotomy, EKG's, and level one labs.
Perform clinic procedures according to policy and procedure.
Assist physicians with procedures.
Document patient information into the medical record.
Answering calls and providing pertinent information including patient education as directed.
Obtain lab/x-ray reports, hospital notes, referral information, etc.
Complete forms/requisitions as needed.
Schedule appointments.
Verify insurance coverage and patient demographics.
Prepare and managing charts to ensure information completed and filed appropriately.
Other front office responsibilities, as required.
Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.