Medical Assistant & Family Advocate- Flagstaff

Nest Health•Flagstaff, AZ

1d•Hybrid

About The Position

Nest Health is a value-based care provider focused on making comprehensive medical, behavioral, and social care accessible to high-risk families. Founded in 2022, Nest offers an innovative in-home and virtual care model that includes primary adult and pediatric care, mental health and nutrition support, vaccinations, acute visits, chronic condition management, and social services navigation. The company has gained national traction and is expanding its reach across the United States. Working at Nest Health, a healthcare startup, means being part of a fast-paced, dynamic environment with opportunities for high impact, creativity, and autonomy. Employees are expected to be flexible, accountable, self-sufficient, and willing to take on multiple roles. This includes a breadth of responsibilities, significant learning opportunities, rapid adaptation to change, and a collaborative approach to process improvement and feedback.

Requirements

Completion of an accredited Medical Assistant program
High school diploma or equivalent
1–3 years of relevant experience
At least 1 year of EMR systems experience
Strong interpersonal and communication skills; ability to build trust with patients, families, and clinical team members across multiple constituencies
Strong attention to detail and organizational skills
Active BLS/CPR certification
US work authorization
Fluency in English required

Nice To Haves

At least 1 year of experience with vital signs and phlebotomy
Bilingual candidates strongly encouraged to apply
Experience in community health, community outreach, or social services in a community-based organization
Lived experience with or deep ties to the communities served by Nest Health
Startup experience

Responsibilities

Perform clinical tasks under the direction of the licensed provider, including taking vital signs, collecting lab specimens, and assisting with exams and procedures using aseptic technique.
Collect patient history, including standardized screening questionnaires.
Adhere to infection control standards including hand hygiene, PPE use, and isolation protocols.
Lead intake for virtual new and existing family visits: introduce the program, collect full medical and social history and consents, and complete screeners before the provider joins.
Complete accurate and timely EMR documentation per Nest Health requirements.
Help families identify and access health and social care resources, including food, housing, transportation, and financial assistance, and follow up to confirm they were able to connect.
Maintain a clinical supply bag; coordinate with management for replenishment as needed.
Transport and set up exam and procedure equipment at community locations; clean and reset between patients.
Drop off lab specimens at designated locations as needed.
On virtual days, support provider panel management by contacting families to schedule annual wellness and well child visits, and following up with families to confirm access to social care resources and specialist referrals.
Assist with patient registration, prior authorization approvals, and administrative workflows, including medical records, diagnostic report, and referral information management.
Actively participate in compliance activities including equipment checks and lab, medication, and vaccine inventory.
Attend team meetings and daily huddles.
Participate in community outreach to support family enrollment and program awareness.