Family Advocate (medical Assistant)- Kingman

Nest Health•Bullhead City, AZ

7d•Remote

About The Position

Nest Health is a value-based care provider focused on making comprehensive medical, behavioral, and social care accessible to high-risk families. Founded in 2022, Nest offers an innovative in-home and virtual care model that includes primary adult and pediatric care, mental health and nutrition support, vaccinations, labs, acute visits, chronic condition management, social services, and navigation. The company has gained national traction and is expanding its reach across the United States. Working at a healthcare startup like Nest involves a fast-paced, dynamic environment with varied workloads and high expectations. It offers opportunities for significant impact in disrupting the US healthcare system, encouraging creativity, solution-orientation, and employee input. Team members are expected to be flexible, accountable, and self-sufficient, potentially taking on multiple roles. This includes a breadth of responsibilities, opportunities for learning new roles, adapting to rapid changes, and operating with a high degree of autonomy. Collaboration is key, with frequent communication and feedback essential for process improvement and seamless support across functions.

Requirements

Successful completion of an accredited Medical Assistant program
Fluency in English is required
High School Diploma or equivalent
1-3 years of relevant experience
US work authorization
Vital Signs and phlebotomy experience: 1 year
EMR Systems experience: 1 year
Active BLS certification
Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills”
Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor
Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy
This position will involve educating and encouraging vaccination against COVID-19
Must have a driver’s license, a car (mileage is reimbursed), auto insurance, and the ability to drive to the homes of Nest families and carry portable healthcare supplies
Must be able to lift to 25 pounds at times

Nice To Haves

Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus

Responsibilities

Provide direct patient care and support for a panel of patients in the home setting.
Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimens, and assisting with exams.
Administer oral, topical, and injectable medications and/or vaccinations.
Interview patients and record medical history including standardized screening questionnaires.
Assist providers in procedures using aseptic techniques.
Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.
Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health.
Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team.
Assist in patient registration, administrative workflows, and prior authorization approvals.
Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs.
Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory.
Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services.
Follow up with families to ensure they were able to access the resources provided/suggested by Nest.
Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals.
Participate in outreach efforts to Nest families including explaining program details to potential families.