Medical Assistant & Family Advocate- Mesa

Nest Health•Mesa, AZ

15d•Remote

About The Position

Nest Health is a value-based care provider focused on families, aiming to make comprehensive medical, behavioral, and social care accessible. Founded in 2022, Nest offers a unique in-home and virtual care model that includes primary adult and pediatric care, mental health and nutrition support, vaccinations, labs, acute visits, chronic condition management, and social services navigation. The company has gained national traction and is expanding its reach across the United States. Working at a healthcare startup like Nest involves a fast-paced, dynamic environment with the opportunity to be highly impactful in disrupting the US healthcare system. Employees can expect a broad range of responsibilities, significant learning opportunities, and the need for autonomy, flexibility, and strong collaboration skills. The role requires individuals to be creative, solution-oriented, and comfortable with quick changes and high expectations, often requiring them to wear multiple hats and learn new roles.

Requirements

Successful completion of an accredited Medical Assistant program.
Fluency in English.
High School Diploma or equivalent.
1-3 years of relevant experience.
US work authorization.
Vital Signs and phlebotomy experience: 1 year.
EMR Systems experience: 1 year.
Active BLS certification.
Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills”.
Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor.
Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy.

Nice To Haves

Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus.

Responsibilities

Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team.
Assist in patient registration, administrative workflows, and prior authorization approvals.
Fulfill clerical responsibilities including sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs.
Actively participate in all compliance-related matters including equipment, laboratory tests, medications, and vaccine inventory.
Provide information and assistance through advocacy, navigation support, and education to Nest families on the availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest.
Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers and resources they need to meet their family health goals.
Participate in outreach efforts to Nest families, including explaining program details to potential families.
Provide direct patient care and support for a panel of patients in the home setting when needed, which may include taking vital signs, updating patient history, collecting lab specimens, and assisting with exams under the direction of a licensed provider.
Administer oral, topical, and injectable medications and/or vaccinations.
Interview patients and record medical history, including standardized screening questionnaires.
Assist providers in procedures using aseptic techniques.
Adhere to infection control standards, including hand hygiene, use of PPE, and isolation of patients with known infectious disease.
Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health.