Medical Assistant & Care Navigation Specialist (HI)_Health Center

PPGNHAIK•Kahului, HI

2d•$17 - $26

About The Position

The Medical Assistant & Care Navigation Specialist provides direct patient care, clinical support, laboratory services, and community outreach under the supervision of the Health Center Manager. This hybrid role combines in-clinic medical assistant work with community-based education, engagement, and support intended to expand access to care throughout Maui and surrounding communities. The position supports health center operations as well as mobile, satellite, and partner-site programs. The role includes coordinating patient services, preparing records and exam rooms, assisting providers, delivering patient-centered reproductive and sexual health education, and performing phlebotomy and laboratory-related duties. It also supports off-site clinics, care coordination, outreach events, community partnerships, and referral networks. The successful candidate provides culturally responsive, trauma-informed care, works independently and collaboratively, and can travel locally to clinics and community events.

Requirements

High school diploma or equivalent.
One to two years of experience in a medical or healthcare setting.
Demonstrated phlebotomy experience.
Strong communication and interpersonal skills.
Ability to provide culturally responsive, trauma-informed, and patient-centered care.
Ability to travel locally to satellite clinics, outreach events, and partner locations.
Ability to work independently while collaborating effectively with multidisciplinary teams.
Adherence to the organization's code of conduct, policies, procedures, and protocols.
Professionalism and support for the organization's customer service standards.
Commitment to continuous learning and ongoing training and development.

Nice To Haves

Experience in community outreach, public health, health education, or patient navigation.
Experience supporting underserved or diverse populations.
Knowledge of sexual and reproductive healthcare services.
Bilingual language skills.

Responsibilities

Respond to patient requests and coordinate services with appropriate staff and departments.
Prepare patient records, verify insurance information, and enter visit data into agency systems.
Provide nonjudgmental, patient-centered care and accurate reproductive and sexual health information.
Educate patients about birth control methods, reproductive health services, and community resources.
Prepare exam rooms and assist providers to support efficient patient flow.
Perform front- and back-office duties as needed.
Conduct phlebotomy, specimen collection, testing, packaging, and other laboratory responsibilities in compliance with agency, laboratory, and state requirements.
Deliver excellent customer service and use service recovery techniques when appropriate.
Travel to satellite, partner, and mobile health locations to support patient care.
Assist providers with intake, patient flow, clinical documentation, and care coordination at off-site clinics.
Coordinate supplies, equipment, and operational needs for satellite and partner-site services.
Support scheduling and follow-up coordination between satellite locations and the Kahului Health Center.
Represent Planned Parenthood at community health fairs, college campuses, and partner organization events.
Conduct basic health screenings and distribute educational materials during outreach activities.
Educate community members about available services, financial assistance programs, and pathways to care.
Build and maintain relationships with community organizations, educational institutions, and healthcare partners to strengthen referral networks.
Collaborate with nursing staff, patient navigators, and community partners to advance health equity and improve healthcare access.